Failed to update setup engine executables: Crystal Reports 2020 64-bit

[former_member730779]

I've browsed the board looking for answers and found some other threads with things to try, however nothing has worked. I've even directly engaged support and they asked me to look here.

I'm trying to install Crystal Reports 2020 on a Win10-64 bit workstation. However, after the install has extracted and the install begins, it quickly returns the error "Failed to update setup engine executables. Program will exit." I've tried everything from ensuring all 'users' have full control over the folder permissions to fully disabling antivirus. There's another thread that details some things to try, which I've tried all of them and nothing seems to work. This happens on multiple workstations at my hospital, even laptops.

When looking at the logs, the "ErrorsAndWarnings" log shows the following error:

Error: Can't rename: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine_temp to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engineError: Error updating installed version of the setup engine. Aborting..Error: Can't update the installed setup engine executables. Aborting.Error: Failed to update setup engine executables. Program will exit.

The last lines in "setupengine" log show this:

12:14:05.030 Set up temp directory...

12:14:05.365 Copying updated bootstrap files...

12:14:05.365 Copying updated setup engine files...

12:14:05.365 Copying folder setup.engine...

12:14:06.830 Error: Can't rename: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine_temp to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine

12:14:06.846 Error: Error updating installed version of the setup engine. Aborting..

12:14:06.846 Error: Can't update the installed setup engine executables. Aborting.

12:14:06.846 Error: Failed to update setup engine executables. Program will exit.

Unfortunately, the logs are just telling me that it can't do something, not WHY it can't do something. I'm hoping the application's experts might have a better understanding of what's happening than me.

Big Edit: Sorry, I mean to clarify that I am logged in as local admin and running the installer as admin

[vitaly_izmaylov]

Are there any other Crystal Reports versions or other BI Client tools installed on the same machine?

I would suggest to:

1. Copy the installation package to the C drive

2. If no other BI Clients installed then delete content of the C:\Program Files (x86)\SAP BusinessObjects\ folder

3. Right-click Setup.exe and Run as Administrator

[former_member730779]

Thank you! Unfortunately, this is one of the things I tried with Nadia Layne from SAP support.

I am certain there are no previous version of Crystal Reports on the workstations. However, I did not look for 'BI Client Tools.' I just checked the workstations I'm testing on and I did not see 'BI Client Tools' in Apps. Is that what it would be named? I looked to see if there are any other SAP products but I didn't identify any.

[wescott45]

I have tried the same thing as above. I purchased two copies of CR 2020 and had the same "Failed to update setup engine executables" issue with both downloads when trying to install each copy on two different PCs. We have never installed CR on these two computers, nor have any of our numerous PCs ever had McAfee installed them. All our systems are late model Dell computers, running Window10 64 bit.

[former_member730779 · Accepted solution]

I have found that a required corporate installed application on the workstation: McAfee MVISION EDR was the cause of the problem. I had to work with our corporate security team, but even with the McAfee antivirus disabled, EDR was still causing the error. Because all workstations in the enterprise are required to have this installed, there was no workstation that would allow the install to succeed.

The install worked once we fully uninstalled MVISION EDR.