Failed to load database information

[gilvane67]

I'm using VS2019 with Crystal Reports 13 SP34. In development mode, everything works, but when I publish the application using ClickOnce on the end user's computer, even installing the frameworks and distribution "SAP Crystal Reports runtime engine for .NET Framework (32-bit) - 13.0.34.4636", it shows an error when running reports, as follows: "Error in temp_xxxxxxxxxxxxx.rpt file: Failed to load database information.". Detail: using VS2017 with Crystal version 13.0.21 everything was working correctly. The error started to appear after upgrading versions. Could you help me on how to solve this problem?

[gilvane67]

Complementing the information: When I perform the first installation through ClickOnce, the distribution of "Crystal 32bits 13.0.34.4636" is automatically installed and when running the report it presents the specified error. However, if I use the same MSI as "Crystal 13.0.34.4636", requesting installation repair, the report works normally. So, the primary installation is causing a problem that is corrected later when the repair is requested, but for the end user this solution is not viable. I'm still having the same problem.