Facing issue of email alerts are not able to send.

[Krishna42]

Dear Expert,

Please note that, the customer is not on active support from SAP hence we are not able to upgrade the database.

We are facing issue of email alerts are not able to send. 

We have done the following.

- SLD alert setting is enabled

- All SAP services are running

- Restarted Job services & Service layer

- Alert Query is showing result

-Alert user id unlocked & have super user rights.

Regards

Abdul.

[markus_schaefer242]

Hi, is this a special alarm that is not working, or is the email function not available ?

[markus_schaefer242]

Did you setup parameter for SMTP-Server in SAP-Administration-Systemini... Services ?

[nidhisingh14]

Hi Krishna42

Please check issue with help of below guided
answer:https://ga.support.sap.com/dtp/viewer/index.html#/tree/2977/actions/44405

Kind Regards
Nidhi Singh
SAP Business One Support

[hdolenec]

Is alert triggered within B1 client? The only issue is that it is not being sent by email?

[Krishna42]

We are facing issue of email alerts are not able to send.

[Krishna42]

We are facing issue of email alerts are not able to send. We have done the following. - SLD alert setting is enabled - All SAP services are running - Restarted Job services & Service layer - Alert Query is showing result -Alert user id unlocked & have super user rights.