Export Control Clarification Request for SAP S/4HANA 2023 FPS03 Appliance

[Cairn]

Dear SAP Cloud Appliance Library Team,

I am trying to deploy the “SAP S/4HANA 2023 FPS03, Fully-Activated Appliance” via SAP Cloud Appliance Library (SAP CAL). However, I consistently receive the following message:

"Your request is under clarification by export control. We will send you an email as soon as the clarification has been provided."

This error occurs regardless of which template I select related to the SAP S/4HANA appliance.

Is there any way to expedite the export control review, or should I wait for SAP to contact me via email?
I've been waiting for three days already and still no reply.
Any advice or contact method for non-S-user customers would be appreciated.

Here is my information:
- Country: Japan
- Purpose: Internal education and proof of concept (PoC)

Thank you in advance!

Best regards,
a5ymnk

[tsvetinka_gaydazhieva · Accepted solution]

Hi a5ymnk,

According to our log files your user account contains non-Latin characters. Please ensure that all your P-user details are entered using Latin characters, then try to accept Appliance Template T&C again.

Best regards,

Tsvetinka

[Cairn · Accepted solution]

Hi Tsvetinka, Thank you for your message. I am currently requesting to have the non-Latin characters in my profile corrected. Once the update is complete, I will try again and let you know the result. Best regards, a5ymnk

[Cairn · Accepted solution]

Dear Tsvetinka, Thank you for your guidance. I updated my P-user details to use only Latin characters as instructed, and I was able to proceed with activating the appliance successfully. Best regards, a5ymnk

[tsvetinka_gaydazhieva]

Hi a5ymnk,

Are you using P- or S-user? What date did you try to accept the Appliance Template T&C?

Thank you and best regards,

Tsvetinka

[Cairn]

Dear Tsvetinka, Thank you for your response. I am using a P-user account, and I accepted the Appliance Template Terms and Conditions on June 16, 2025. Please let me know if any further information is required to proceed. Best regards, a5ymnk