Error while creating new Postgresql instance in SAP Cloud Platform Cloud Foundry

[christian102094]

Hello community,

I'm getting an error while creating new Postgresql instance in SAP Cloud Platform Cloud Foundry.

Used plan: shared-postgresql

Parameters (JSON): none

Application assignment: none

Instance name: newinstancedb (for example, it fails for any name)

Error: Unable to create service instance. We are sorry, but we have encountered an internal error. If the problem persists, please create a support ticket.

Service broker error: Service instance with name undefined not found

Any idea what I'm missing?

Thanks in advance.

[mariusobert]

Hi Christian,

this looks like a strange error. I just tried to create a service instance in my trial landscape and it worked.

Can you provide more details about your landscape (Trial?, Region)?

[christian102094]

Hi mariusobert, The subaccount details are:

Subaccount ID: 2901818e-70b3-4fe4-9fdf-6fb7dadb0b5c.

Region: Europe (Frankfurt) - CF AWS.

It is not a trial global account.

[mariusobert]

Hi Christian,

I'm afraid I cannot help in this case. Please try to contact the official support for production landscapes.

[wahrstoetter]

I have the same problem here in our environment. Did you find a solution on that?

[christian102094]

oliver.wahrsttter no solutions yet.

[Viktor]

Hi Everyone,

Please try to create the instance using the below command example:

cf create-service postgresql shared-postgresql tenant-instance-1 -c '{"dedicated_instance": "postgres-dedicated-instance-1"}'

You should add the name of the dedicated service instance on which the tenant database will be created.

Best Regards,

Viktor

[former_member376902]

Hi Viktor,
I'm still seeing this issue. Has there been any resolution?