Error Promotion management

[former_member771316]

Hello,

I want to export in LCMBIAR a whole environment (folders, universes, connection, access level, users...).

In promotion management, I do "New job", I fill in the source (the environment on which we are connected) and the destination (biar file). I select the Folders and do "Add and Close".

It puts this error :

The Promotion Management application cannot process your request.

The server error is: Unable to get job dependencies. (PRS 00048) An exception occurred that prevents an object from being read or written to memory. (FWM 10002) GetRelatedDependenciesFailed

The same error appears when I do "Add objects" and select Connections for example.

Do you know why this error appears and how to solve it?

For information, we have increased Xmx (from 2 to 4g) and tested by stopping servers, but it does not change anything

Thank you

[denis_konovalov]

I have fixed your tags, if you want to reach right audience, please be more careful selecting them next time.

[DellSC]

Which version of the BI Platform are you using?

[former_member771316]

We are using SAP BI 4.2 SP5.

[former_member771316]

Precision :

The creation of promotions was working correctly. We wanted to generate a LCMBIAR that contained all the elements of the universe. The generation of this promotion failed, and since this error message appears every time we add items to a new promotion:

The Promotion Management application cannot process your request.

The server error is: Unable to get job dependencies. (PRS 00048) An exception occurred that prevents an object from being read or written to memory. (FWM 10002) GetRelatedDependenciesFailed

We believe that since the failed promotion something is stuck. We looked for information in the logs, but we couldn't find anything.

[former_member771316]

Hello,

We had already modified the XmX.

We will try by going through LCMCLI. But this is just a workaround.

We would like to use the CMC to make our LCMBIAR as before.

Can you tell us why there is this error?

Thank you

[bernhard_keimel]

XmX 4G is not much when you want to promote the whole platform content. increase to 16G or more, depending on your memory. XmX tells you something about the MAX allocatable memory. so even if you add 100G RAM, XmX makes the server only use as much as you have set there.

Also, try to use LCMCLI which would be lot faster anyway.

I get these errors for periodically running jobs, out of nothing. a restart then works without any modification.

so i came to the conclusion, that maybe the parallel use of resources within the platform (report being promoted is at the same time saved ...) causes this behavior.

in my case i solved that by a script that restarts the job if it fails, trying 3-5 times at most. if it then does not work and continues to throw errors for the following days, i need to check. otherwise, it is maybe as described above.

but that'S just my pragmatic approach to this problem

[former_member771316]

Hello,

Can you give us a feedback please ?

Thank you

[sso_sad]

Hello,

We have added 16G of RAM on this server and the problem is still here, although we are just promoting a little part of the universe.

Also, the problem doesn't come after a certain amout of time, the problem popups immediately without any waiting period.

No log have been observed in the logging directory...

[ayman_salem]

see

KBA 2634713 - PMW fails with a GetRelatedDependenciesFailederror
https://launchpad.support.sap.com/#/notes/2634713

KBA 2610436 - PMW fails with java heap and memory errors
https://launchpad.support.sap.com/#/notes/2610436