Error on refreshing system

[Former Member]

I was able to add a new system successfully in the HANA Studio. I can even see the tables. Only problem I am having is when I run the query it does not show any retrieved data. I am getting the following error in the studio  "Error on refreshing system"

I am not sure what is causing this error? I  did some research and found that  "sapstartsrv.exe" might not be running  is that right? If so how do I make sure that this service is running ?

The instance on AWS is running and has "green light" .

Any ideas? why is it causing this problem ?

Thank you

[Former Member]

Hi Sanchit,

The screenshot you attached shows it is on "RED" light. Can you try to open the Administrator console and see which service is failing?

Best,

Rocky

[Former Member]

Hello Rocky,

Thank you, its the sapstartsrv which is failing. I tried to right click on it and click "start missing services" but it doesnt not seem to do anything.