Error in Support Team Determination in Service Desk

[Former Member]

Dear All,

I am configuring service desk in solution manager. Everything is working fine except Support Team Determination.

Whenever user is raising message from satellite system, it is coming in service desk without Support Team.

I have already configured Rule in Solution Manager. Even in Rules 13200137 CRM_DNO_1, when I am testing rules with Simulate Rules Resolution and there putting SAP Component it is showing me correct team. But when user raised message then Support Team field is not automatically populated.

I have also checked Access Sequence SLFN0003 Support Team (CRM) and ensure that the access sequence in the "Partner Determination" is empty.

Please suggest.

Thanks

Sunny

[former_member84192]

Hi Sunny

Can you please elaborate your last comment on how you fixed it? Where is this Support Team flag?

Lukas