Error / Cloud Foundry / Subaccount: trial - Destinations / undefined (500)

[matthias_b2]

Hi,

I get the error "undefinded (500)" when trying to access the Destinations of my Cloud Foundry instance.

Is that a temporary outage?

[jagoda123]

Same problem here. Relogging back in didn't help unfortunately.

[yogananda · Accepted solution]

Hi matthias_b

can you try logging out and loggin in and try it... if not subaccount needs to be re-created.

[matthias_b2 · Accepted solution]

logging out / deleting cache, did not work.

So I need to delete the subaccount and set it up new?

[yogananda · Accepted solution]

yes, that's the last option.. this might happens sometimes.

[gregorw · Accepted solution]

Hi Yogananda,

is deleting the subaccount really the last option? I have this issue in the accounts:

1c36252atrial
8cd236b9trial
ba932c42trial

but the account:

2e41aa72trial

is just fine. The error is caused i.e. in the account ba932c42trial by this request "https://cockpit.hanatrial.ondemand.com/ajax/cf-eu10/27155170-a9a5-4a58-bf08-50ae6771b96a/destinationsdispatchercf/27155170-a9a5-4a58-bf08-50ae6771b96a/6be50252-6836-483d-9365-50360ecba372/undefined/get/tenant". It returns a HTML page with this error message:

<p>We are sorry, but we have encountered an internal error.</p><p>If the problem persists, please create a support ticket.<p>

But I also see my own E-Mail address in this page. So the authentication works.

Best regards
Gregor

[yogananda · Accepted solution]

Yes Greg!, Sometimes provisioning logs show as an error to do rebind the account..

[gregorw · Accepted solution]

Hi Yogananda,

would be good if this can be corrected in trial. Because if it can happen there it might also happen in production accounts or?

Best regards
Gregor

[richard_kudelka75]

Any other solution than deleting the subaccount? I have a lot of configuration made on that subaccount and Cloud Connector connected. Deleting the subaccount and creating again would mean to do all the things again...

[ynonoyama]

Isn't it an error on the SAP side?

My company doesn't have a SCP license so I can't contact OSS.

Anyone who can, please contact OSS.

[former_member543267]

Hi guys!

Still no solution to this problem?

[ynonoyama]

I got the same error.

I was able to use it last week.

Can't be fixed.

[ynonoyama]

I recreate Subaccount:trial, this error is cleared.

Not a good solution, but better than waiting.