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Email Error After ISP and WAN Change - SMTP_E_TCPSOCKET_SEND(3)

Former Member
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Good Day,

We recently changed Internet Service Providers and our Static WAN IP.  Once we made the IP change, we received SMTP_E_TCPSOCKET_SEND(3) for all reports that are sent to email recipients.  Nothing in the program changed, only the WAN IP.

Since our old WAN is not yet disconnected, I changed back to the old IP, and what you know, no errors.  Emails sent successfully.  So I have isolated the WAN IP Change as the broken link.  Is there an IP binding in Business Objects to the WAN Address?

I am a super newbie to Business Objects.  This is my fist client running the software, and furthermore my first encounter with troubleshooting the application.

Can anyone out their help?


Joe Pennel

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Answers (2)

Answers (2)

Former Member
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Get the IP address of SMTP server and update it in the Adaptive Job Server > Destination > Email settings.

Active Contributor
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Hi Joe,

Please refer below SAP KBA:

1343231 - Schedule to SMTP fails

1774601 - Error sending address to SMTP server Return Code SMTP 504 Command parameter not implemented when Sending Publication