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Email address of the outgoing email (External customer)

kmuzair
Explorer
0 Kudos

Hello Gurus,

I have configured external output and it is working fine.

but the issue is that when the email is going to the external customer, the sender email address is actually the user's email address (the person who created the invoice). Now business has a logical requirement that the sender email address should be unique (something like :info@companyname").

Can anyone please help me out with this issue.

For a work around i have given the same email address for all the users who creates the invoice but this actual creates problem when sending internal emails.

Accepted Solutions (0)

Answers (3)

Answers (3)

peng_wen
Employee
Employee
0 Kudos

Hello,

In SAP standard it has the only address routing option is for inbound emails.

You can try to use function module so_document_send_api1 in your own program,
which has a parameter SENDER_ADDRESS, you can set this to e.g. mail@company.com.

Regards,
Wen Peng

Lakshmipathi
Active Contributor
0 Kudos

Moved from SAP ERP SD Billing to Output Management

Former Member
0 Kudos

Hi,

Could you please check the feasibility of triggering the output through some batch job at a specific period in time - Just to see the mails are sent with one single address per the requirement ?

Regards

kmuzair
Explorer
0 Kudos

Hi Venu,

i tried it through batch job and it is triggering with the user ID itself.

is there any function anyone know that trigger the email.

what i am thinking is to modify the function which picks the user email address and divert it towards the required email address.

so that i need help to know the function.Do anyone has an idea about it?