Document links not working for one user

[former_member587532]

A user can navigate to a document report in a folder and run it successfully. When provided with a document link to that same report the user can not access it and receives the following message.

Other users can access the report using the same link. I'm at a loss as to why this one user has issues.

BO4.2

[ayman_salem]

Check whether the user has different rights than other users to the folder containing the document link.

[former_member587532]

He doesn't have different permissions. Again... it's not a folder permission issue because the user can find and run the report in the folder, but can't run it from a document link if sent to them via email/Teams.

[ayman_salem]

I see, I thought you were talking about the document link in the BI launchpad.

Check that the link the user received is correct and that there are no special characters in the document name