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Desktop Agent 3 cannot be used without Admin privileges

jravnik
Participant
669

Hello community, hello chaitanyapriya.puvvada,

I currently face a challenge with the newly released Desktop Agent 3.

It was installed with a normal Windows user (i.e. not as Administratior) and can be started fine. As soon as a Tenant is added the login screen pops up and states "Login Successful" - so far, so good. However, as soon as the Tenant then is activated it shows the error "The registration failed because we couldn't get the access token from the tenant."

After a restart of the Desktop Agent the Tenant list is empty again. If I try to add the Tenant again with the same name it shows the error "The name of the tenant is not valid."

If the Desktop Agent is started with Admin privileges it suddenly shows all the added Tenants in the list. Also the activation of a Tenant works, the Desktop Agent is connected to the Tenant.

How would a normal user ever use attended automations via iRPA if the Desktop Agent doesn't work properly? In certain work environments it cannot be guaranteed that any potential user has Admin privileges or can always start the Desktop Agent with Admin privileges.

Thank you for your help and best regards

Jürgen

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jravnik
Participant
0 Kudos

Hi, chaitanyapriya.puvvada could you provide an update on this issue?