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deleting an Incident from solution manager 7.1

Former Member
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986

Hello all

            I had configured service desk in solution manager 7.1 sp1, it works fine,

            but in the configuration process and in the test process a lot of "test incidents" have been created.

           I want to delete these incidents but could not find a way to do so.

          and crm_order_delete also does not exist in 7.1.

any suggestions

thank you

Accepted Solutions (1)

Accepted Solutions (1)

vervinckt_joyca
Active Contributor
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Hi,

Please check

Kind Regards,

Joyca

PS: the report CRM_ORDER_DELETE does exist in my 7.1 (SP7) system.

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This message was moderated.

Answers (3)

Answers (3)

tanmeya_mohan
Active Participant
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Hi Amar,

Please check the below SAP Notes# -

1758090 - Archiving Solution Manager Incidents

1771948 - Variant wrong for delete report CRM_ARC_SRQM_INCIDENT_DELETE

Best Regards,

Tanmeya

VJain
Active Contributor
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Also check:

 

1758090: own risk.Archiving Solution Manager Incidents

 

1329247: Archiving Solution Manager Service Desk messages

 

http://wiki.sdn.sap.com/wiki/display/SM/Archiving+Solution+Manager+Service+Desk+Messages

Thanks

Vikram

VJain
Active Contributor
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Hi Amar,

 

For 7.1 you can follow chapter

'6 Archiving & Data Deletion in SAP Solution Manager'.

The guide you will find under the link

https://websmp105.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000735220h

&_SCENARIO=01100035870000000202&&_SCENARIO=01100035870000000202&

It is said that

"In 7.1 it is not supported to delete incidents (transaction type SMIN)"

And if you still wants to delete them,you may test with report. CRM_ORDER_DELETE.As the report is from CRM.

see notes 845433, 611295.

Note 611295 - not recommended for productive system so it will at your own risk.

Thanks

Vikram