Deleted Support Organization is still selectable as partner on ITSM Incident, RFCs, etc.

[SAPSupport]

When assigning a support team to an incident, one can choose a support team that has been deleted from the support organization.

I believe this is possible because the business partner associated with the obsolete support organization is still valid, even though it has been flagged for deletion.  How can the obsolete support organization and the unwanted business partner be removed from the selection list for assigning partners?

------------------------------------------------------------------------------------------------------------------------------------------------
Learn more about the SAP Support user and program here.

[SAPSupport · Accepted solution]

You may mark the Business Partner with the flag "central lock" in the status tab in transaction BP. That should prevent it from being searchable.

On the other hand, you may just archive or delete the Business Partner.

Please also check SAP KBA ##1795412 - Customer / Vendor Master Data archiving, and Notes ##1825608 - Simplified Blocking and Deletion of Central Business Partner and ##2599676 - Transaction BUPA_DEL is obsolete.

The following help pages might help too:

• SAP Help Document - Archiving Customer Master Data (FI-AR, SD)
• SAP Help Document - Archiving Vendor Master Data (FI-AP)
• SAP Help Document - Archiving in Customer/Vendor Integration

Best regards, 

SAP Support