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Crystal Server 2020 Trial: FailedtoGetTable Error

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We are trialing Crystal Server 2020; I am a longtime user of Crystal reports but have not used Crystal Server before. I also have some experience using Power BI/CMC in a different context. The Crystal Server demo is installed on a virtual server running Windows Server 2022. When I open BI, I am able to view and run the sample reports. However, when I schedule a report, in the CMC I see that the instance has failed, regardless of which output format (inbox, email, etc) I choose, and I get this error message:

We (a network admin and I) have tried this:

and updating the language set (UTF8) as we've seen mentioned elsewhere, with no luck. When I choose email and select 'notify of failure' option, I do get a failure notification email from the system. What else can be the cause of this issue?

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Answers (1)

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Dear Rebecca,

There is a KBA for this: 2290205 - "Conversion from charset to UTF8 failed: Encoding not loaded" error in BI Launchpad/CMC.

Kind regards