Crystal Report 2016 crashing issue

[Adrian_LKE]

Hi,

I'm currently experiencing an issue with Crystal Reports 2016. When I connect to the server and select the option "Update Connected Repository Objects on Open", the report closes automatically after opening the template. I'm using Service Pack 7 (SP7).  For your information, this issue only occurs with a specific report template. Other templates do not have this problem.

Could this issue be related to the driver, or might there be another cause? Thank you.

[DonWilliams]

The repository is in Crystal Reports Server or BOE, it could be you don't have rights to access the CR Server.

Or the object used is no longer available.

Check with your CRS/BOE Admin for usage rights.

[Adrian_LKE]

Hi DonWilliams,

Thanks for your respond. I am able to connect to the repository from the report template, so I should have the right to access the CR server.

[DonWilliams]

Try right clicking on the CR Designer icon and select Run as Administrator, could also be your AV or Firewall possibly blocking access to CR's required resources. Open the Event Viewer and see if it indicates what the cause is.

[Adrian_LKE]

Hi DonWilliams,

Below are the errors that I get from the Event Viewer during the crashing of the CR application
Description:
Faulting application name: crw32.exe, version: 14.2.9.3791, time stamp: 0x6025b075
Faulting module name: cslibu-3-0.dll, version: 14.2.9.3791, time stamp: 0x60255b98
Exception code: 0xc0000005
Fault offset: 0x00007962
Faulting process id: 0x65AC
Faulting application start time: 0x1DC17B9EDD7B8D7
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
Report Id: f5c0ff7b-2c20-435f-bf67-8ec2ca170e01
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-08-28T05:54:51.5822343Z" />
<EventRecordID>458832</EventRecordID>
<Correlation />
<Execution ProcessID="27736" ThreadID="42444" />
<Channel>Application</Channel>
<Security UserID="S-1-5-21-1876727327-1672651232-3010941439-706803" />
</System>
<EventData>
<Data Name="AppName">crw32.exe</Data>
<Data Name="AppVersion">14.2.9.3791</Data>
<Data Name="AppTimeStamp">6025b075</Data>
<Data Name="ModuleName">cslibu-3-0.dll</Data>
<Data Name="ModuleVersion">14.2.9.3791</Data>
<Data Name="ModuleTimeStamp">60255b98</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00007962</Data>
<Data Name="ProcessId">0x65ac</Data>
<Data Name="ProcessCreationTime">0x1dc17b9edd7b8d7</Data>
<Data Name="AppPath">C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>
<Data Name="ModulePath">C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll</Data>
<Data Name="IntegratorReportId">f5c0ff7b-2c20-435f-bf67-8ec2ca170e01</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Thanks.

[DonWilliams]

Unfortunately that file has a lot of dependencies on it, used in just about everything, so hard to say what the cause it.

Is your BOE/CRS server the same patch level and CR Designer? If not talk to your CRS/BOE Admin about upgrading to match.

Do other users have the same problem?

Try accessing it from a different PC or logging in as Admin when connecting.

You may want to open an Incident and get one of SAP Support Engineers to look into it for you:

https://support.sap.com/en/index.html

Requires a support contract which you should have.

[Adrian_LKE]

Other users are experiencing the same issue, even when using different machines. The problem still persists. By the way, thank you for your help.

[DonWilliams]

Other users using different machines is the clue... likely some permission issue in CRS/BOE, Get your Admin to look at the users having issues...

But it should cause CRD to crash. I highly recommend creating a Support Incident and get a SAP Rep to look into the issue... I could be a bug.