Could not upload the document for information extraction: The templates(s) used for detection are de

[nikhilghadge]

I am getting an error message on Extract Data(template) task when I am running the automation in quality tenant. "Could not upload the document for information extraction: The templates(s) used for detection are deactivated"

When I run the automation in Development tenant, automation runs without any errors.

Also, I can confirm that all the templates in QE1 tenant are active. 

However, whenever I click on any one of the templates then I am getting below error: 

• "SAP_IPA_28003: The requested template could not be found in the Document Extraction Service. It might have been deleted." 

Kindly help.

[RAMNARESHAM]

Hello Nikhil,

I am also facing the same issue. Please share the details if it's resolved?

Regards.

Ramesh