#COE#BUMA - How to disable SAP system notifications for feedback

[SharmisthaBehera]

We are frequently receiving notifications to provide feedback to SAP.

We have many applications which is executed by BOT and the process stops when bot receives this type of notification. Is there a way to deactivate these types of notifications?

[Dave_He]

To assist you better, I might need to ask a few clarifying questions:

1.Which RPA Tool Are You Using?

2.How Are the Notifications Delivered? Are the notifications you're receiving pop-up messages within the SAP GUI, email notifications, or something else?

3.When Do These Notifications Occur? Do these notifications appear at specific times or during particular transactions or processes?

4.Have You Tried Any Suppression Methods?Have you attempted any methods to suppress these notifications, such as modifying user parameters or changing system settings?

5.Impact on Processes:How critical is it to suppress these notifications immediately? Is it causing process failures, delays, or data inconsistencies?

6.Configuration of BOT User.Is the BOT user configured differently from a regular user in terms of authorizations or system settings? or Special configurations might help in fine-tuning system behavior for the BOT.

***Potential Solutions Based on General Use Cases:

• Suppressing SAP GUI Messages:
• Use SAP GUI scripting to capture and dismiss unwanted pop-ups.
• Running in Background Mode:
• Ensure your BOT processes are scheduled as background jobs, minimizing the chance of encountering interactive prompts.

Feel free to provide additional details or answer the questions above so that I can give more targeted advice!

[SharmisthaBehera]

Hi Dave, 

Please find my reply below.

1.Which RPA Tool Are You Using? 

Answer : Power Automate Desktop.

2.How Are the Notifications Delivered? Are the notifications you're receiving pop-up messages within the SAP GUI, email notifications, or something else?

Answer: We are on public cloud, and we are receiving Pop-up messages.

3.When Do These Notifications Occur? Do these notifications appear at specific times or during particular transactions or processes?

Answer: These Notifications are generated from SAP side to provide feedback on the product, so we are not aware about the frequency of the notifications.

4.Have You Tried Any Suppression Methods?Have you attempted any methods to suppress these notifications, such as modifying user parameters or changing system settings?

Answer: No

5.Impact on Processes:How critical is it to suppress these notifications immediately? Is it causing process failures, delays, or data inconsistencies?

Answer: We don't have an option to supress these notifications as these are generated from SAP. Out BOT executes few applications and downloads data to backend. if during download BOT receives one of these notifications then it fails. 

6.Configuration of BOT User.Is the BOT user configured differently from a regular user in terms of authorizations or system settings? or Special configurations might help in fine-tuning system behavior for the BOT.

Answer: Configured same as regular user. 

***Potential Solutions Based on General Use Cases:

• Suppressing SAP GUI Messages: Answer: We are on public cloud. 
• Use SAP GUI scripting to capture and dismiss unwanted pop-ups. Answer: We are on public cloud.
• Running in Background Mode: Answer: Download reports in the background are not suitable for RPA
• Ensure your BOT processes are scheduled as background jobs, minimizing the chance of encountering interactive prompts. Answer: Download reports in the background are not suitable for RPA

Let me know if you need further information.