cloud connector - failed to connect - handshake timed out after 10000ms

[christoph_ostrop]

cloud connector - failed to connect - handshake timed out after 10000ms

update to latest version is done already - vers. 2.15.0. / nov. 2022

connect for an subaccount failed with error (see above)

[christoph_ostrop]

you have to change trace-level and to analyse logfiles with https://launchpad.support.sap.com/#/notes/2990062

1. Open the cloud connector UI, under log and trace file section:

-> set Cloud Connector Loggers to DEBUG

-> set Other Loggers to Information

-> set Payload Trace flag on (ensure that the affected subaccount is selected in the header)

2. Replicate the issue and send us the following files:

-> ljs_trace.log from cloud connector

-> traffic_trace_<subaccount>_on_<region>.trc from cloud connector

Analysing logfiles with this tool: https://launchpad.support.sap.com/#/notes/2990062

You can refer to KBA 2452568 - Log and Trace files for SAP Cloud Connector for more details.

[christoph_ostrop]

in our case, we got two recommendations for sapnotes:

2837206 - Cloud Connector suddenly stops working and the error "Invalid status of handshake response: 401 Unauthorized" is thrown => https://launchpad.support.sap.com/#/notes/2837206

2971034 - Adding Subaccount in SAP Cloud Connector Fails with Error 417 "An authorization problem occurred when downloading the configuration" => https://launchpad.support.sap.com/#/notes/2971034

[christoph_ostrop · Accepted solution]

i do not know, what SAP had changed

without any changes (on our side)

pressed button CONNECT today and from 30.nov.2022 - it was able to connect again with that subaccount.