Cloud ALM system availability alert

[apranic]

Hi All,
Is there a way in SAP Cloud ALM to generate alert and send notification when system is unavailable - either DB or Application ? In this case S4Hana PCE or ECP system ?

Thanks
Anita

[john_p_grimes · Accepted solution]

Hi,

This KBA discusses this topic in great detail:
3426236 - Monitoring downtimes, outages, and unavailability with SAP Cloud ALM

In short, SAP Cloud ALM Business Service Management can only detect downtimes (either maintenance, or unplanned outages) for Cloud Service products.
This is because those downtimes are logged in SAP for Me and pushed to SAP Cloud ALM periodically. 

There are some prerequisites for generating alerts/e-mails for such downtimes.

1. A "Business Service" must be created in SAP Cloud ALM Business Service Management.
2. The Cloud Service products must be added to that "Business Service".
3. The "Business Service" must then be configured to generate alerts/e-mails when specific event types occur (maintenance, unplanned outages, etc.).

Please note, detection of downtimes is only available for Cloud Services.
For on-premise systems, the downtimes must be manually maintained in the Business Service Management "Business Service" containing the on-premise systems.
This is because, on a conceptual and practical level, a "down" on-premise system has no way of reporting its own status to SAP Cloud ALM.

Thanks and regards, 
John

[Srinivassana · Accepted solution]

Does SAP have any plans to mitigate this? because this is very critical from monitoring point of view and solman does this flawlessly.

[john_p_grimes · Accepted solution]

When I check the product roadmap, I don't see any entries related to this topic. If you want to express your business case to the Development team, please check the SAP Cloud ALM for Operations SAP Customer Influence campaign. If someone else has made a request there for this feature, you should vote on it to show you interest and support. If no such entry exists, please create one to capture your business need for our Development teams.