Cloud ALM: double entries in ERP list / no alerts

[DanielLippmann]

Dear experts,

I have two questions:

1) When we connect systems to Cloud ALM, there are always 2 entries - see screenshot. One with <SID><client>, one <SID>. The first one is populated with data, but not the second one. How do we get rid of the second one? It always reappears.

2) Somehow, no alerts are shown - any ideas?

Cheers,
Daniel

[Shubhra · Accepted solution]

Hi Daniel,

This is a known bug and started appearing couple of weeks back. Please have a look at the below note - 

3502889 - For the ABAP system connected, 2 system entries are displayed for the same system&client i...

SAP is working on it and hopefully we will have a fix soon.

As for the alerts, please check in 'Configuration' -> System/Service -> Select the system -> Events -> Select the metric -> 'Create Alert' should be turned on here. Only then an alert will be raised and will appear in the 'Alerting' section of the monitoring use case. 

Hope this helps.

Regards

Shubhra

[umasaral]

Hi 

Delete the Duplicate System Entry:
In the Cloud ALM:
Go to "System Landscape" or "System Management".
Find the duplicate system entry with <SID>.
Select the entry and choose to "Delete" or "Remove".
Recheck System Connection:

Make sure that only the entry with <SID><client> is correctly configured.

No Alerts Showing in Cloud ALM:
Check Alert Configuration:
Go to "Alert Configuration" in Cloud ALM.
Ensure that alert rules are properly set up and that monitoring is active.
Verify System Connectivity:
Confirm that the system is properly connected and integrated with Cloud ALM.
Check if the system is sending the required data and metrics.
Ensure you have the correct permissions to view alerts and monitoring data.
Refresh the Cloud ALM dashboard to see if the alerts appear after reloading the data.