CIG support team does not provide support integrations which use web dispatcher

[former_member82170]

2023-06-26-11-55-12-search.png

Hello,

We are having issues integrating CIG --> SAP Cloud Connector --> SAP Webdispatcher --> ERP Backend System, so created a ticket with SAP and SAP is saying they do not support this scenario!! is this true? we are using the same scenario for BTP/Success Factors and it works seamlessly and no issues at all!

if web dispatcher is not supported, how do we load balance between the application servers? as we got 7 application servers to balance the load! , please suggest

[Jowhara]

did you find a solution to this issue ?

[AndreMiranda]

The SAP Managed Gateway (also known as CIG) does support Web Dispatcher, but the issues typically arise on the Web Dispatcher side. Please check the link below where I outlined some potential solutions to resolve your issue.

You can refer to this link: https://community.sap.com/t5/technology-q-a/sap-cig-integration-with-web-dispatcher-not-working/qaq-....