Certifications not visible on " my certifications " on learning.sap

[sk_sap1]

My valid certifications are not visible under " my certifications" on learning.sap. I checked some similar existing queries and also raised a query with support. They have verified that my universal id is correctly set up and also the email attached to my profile is correct and they are able to see that I have certifications. 

But they also said that "my certifications" tab is experiencing some technical issue so it is not visible on my end. And then they closed the ticket. Can someone please let me know if they are also facing similar issues. It has been quite a few days I am not able to see the certifications and also I don't understand, if I cant access it how can I renew it?

Appreciate any feedback and response

Thanks

[pawan__kumar · Accepted solution]

@sk_sap1 Request a Manual Renewal Link

- Even if the “My Certifications” tab is unavailable, SAP Support can send you a direct link to the “Stay Certified” assessment or successor exam booking.

- When you reopen your ticket, explicitly request:  

  “Please provide a direct link to my renewal assessment or exam booking, as the My Certifications tab is inaccessible

[sk_sap1 · Accepted solution]

Thank you so much for your input. But is the certification not being seen on our learning portal a common problem ?

[pawan__kumar · Accepted solution]

Yes, this is a known issue Many SAP learners have reported that their valid certifications aren’t appearing under the “My Certifications” tab on the SAP Learning portal. SAP’s Certification Support FAQ even lists “Why are some of my certifications missing on the SAP Learning site?” as a common question, confirming that intermittent backend sync or display-module outages can hide certifications from view

[ahm007 · Accepted solution]

Yes facing same issue. Even my learning hub subscription was got revoked, it was well in validity then also.