Caused by:com.sap.portal.prt.broker.PortalModuleNotFoundException

[srinivas_kondapalli3]

Hi Experts,

I have a requirement where I have deploy the existing working partner registration par file from 7.0 to 7.3 for give partner's to register them self in new system and this is custom application.I have deployed successfully in new portal version 7.31.33, But when I try to call using url : http://<FQDN>:<Port>/irj/servlet/prt/portal/prtroot/<Name of application> it throwing an portal run time error that " An exception occurred while processing your request. Send the exception ID to your portal administrator ". I have checked the error log in NWA and in log it shows "com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application com.company.portal " . Any inputs on what might be teh cause for the issue?


Please observe the below full error log :

[EXCEPTION]
com.sap.portal.prt.broker.PortalModuleNotFoundException: Could not retrieve portal application com.company.portalat com.sap.portal.prt.broker.PortalAppBroker.ensurePortalModuleIsStarted(PortalAppBroker.java:640)at com.sap.portal.prt.broker.PortalAppBroker.getPortalModule(PortalAppBroker.java:319)at com.sap.portal.prt.component.PortalComponentContextFactory.createPortalComponentContext(PortalComponentContextFactory.java:140)at com.sap.portal.prt.component.PortalComponentContextFactory.getPortalComponentContext(PortalComponentContextFactory.java:82)at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:442)at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:202)at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

[former_member189925]

Hi Srinivas

Regarding the issue can you refer to the below KBA and check if all the mentioned components are on same SP or not.

1630240 - Portal runtime error after upgrading to SAP NW 7.3x, 7.4 and 7.5

Additionally, replicate the issue and collect the logs using the log watch tool and attach the log excerpt.

1593107 - Logwatch Tool - Collecting Portal DefaultTrace logs

Regards

Santarshi Samanta