Case reporter/owner to be changed to myself

[SAPSupport]

Customer would like to know if it's possible to change the reporter or owner for an incident created.

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[SAPSupport · Accepted solution]

Dear customer,

Please kindly follow the KBA2403394 - How to change support case details - SAP for Me - SAP for Me.

Once a support case has been submitted to SAP it is not possible to change the S-user ID (reporter), but additional contacts (S-users) can be added according to KBA 2213199.

However, if the S-user that created a case is to be deleted and a new S-user ID taking over the case, the new S-user ID must log a new case and indicate it is a continuation of previous case number.

Best regards,

SAP Support