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Cannot open SAP HANA Database Explorer in SAP HANA Cloud Trial - Stuck on loading...

shahbhat
Product and Topic Expert
Product and Topic Expert

on ‎2021 Oct 05 9:09 PM

2,178

I am following a DEV tutorial - Create a User Interface with CAP (SAP HANA Cloud).

When I try to open SQL console from HANA Cloud Cockpit or directly from BAS under my Database connection, it gets stuck on loading. Here are the errors I see in the browser:

Core-preload.js:40 Uncaught Error: Error loading module from path 'sap.hana.cst.ideplatform.common/service/System'
Original error message: Load timeout for modules: sap.hana.cst.common.system/Plugin,sap.hana.cst.common.catalogsystem/Plugin,sap.hana.cst.common.sqlscriptdebugger/Plugin,sap.hana.cst.common.mouse/service/Mouse,sap.hana.cst.catalog.cst/Plugin,sap.hana.cst.common.sqleditor/Plugin,sap.hana.sqlanalyzer.lib/Plugin,sap.hana.cst.ideplatform.common/service/System
http://requirejs.org/docs/errors.html#timeout
Error stack: Error: Load timeout for modules: sap.hana.cst.common.system/Plugin,sap.hana.cst.common.catalogsystem/Plugin,sap.hana.cst.common.sqlscriptdebugger/Plugin,sap.hana.cst.common.mouse/service/Mouse,sap.hana.cst.catalog.cst/Plugin,sap.hana.cst.common.sqleditor/Plugin,sap.hana.sqlanalyzer.lib/Plugin,sap.hana.cst.ideplatform.common/service/System
http://requirejs.org/docs/errors.html#timeout
    at makeError (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:168:17)
    at checkLoaded (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:696:23)
    at Object.completeLoad (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:1612:17)
    at HTMLScriptElement.onScriptLoad (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:1714:29)
 -----------
    at Module.errback (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/core/Core-preload.js:40:29844)
    at https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resource...
    at https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resource...
    at each (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:59:31)
    at Module.emit (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:1185:17)
    at https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resource...
    at each (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:59:31)
    at onError (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:534:17)
    at checkLoaded (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:698:24)
    at Object.completeLoad (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:1612:17)
    at HTMLScriptElement.onScriptLoad (https://hana-cockpit.cfapps.us10.hana.ondemand.com/hrtt/v210429-1632235530-3ad9223/sap/watt/resources/sap/watt/lib/requirejs/require.js:1714:29)
(anonymous) @ Core-preload.js:40
(anonymous) @ require.js:134
(anonymous) @ require.js:1186
each @ require.js:59
emit @ require.js:1185
(anonymous) @ require.js:541
each @ require.js:59
onError @ require.js:534
checkLoaded @ require.js:698
completeLoad @ require.js:1612
onScriptLoad @ require.js:1714
Promise.then (async)
schedule @ q.js:3877
Async._queueTick @ q.js:734
AsyncSettlePromises @ q.js:665
Async.settlePromises @ q.js:697
Promise._reject @ q.js:3472
Promise._rejectCallback @ q.js:3291
(anonymous) @ q.js:3302
(anonymous) @ Core-preload.js:40
execCb @ require.js:1693
check @ require.js:881
(anonymous) @ require.js:1136
(anonymous) @ require.js:134
(anonymous) @ require.js:1186
each @ require.js:59
emit @ require.js:1185
check @ require.js:936
enable @ require.js:1173
init @ require.js:786
callGetModule @ require.js:1200
completeLoad @ require.js:1608
onScriptLoad @ require.js:1714
load (async)
req.load @ require.js:1939
load @ require.js:1682
load @ require.js:832
fetch @ require.js:822
check @ require.js:854
enable @ require.js:1173
enable @ require.js:1554
(anonymous) @ require.js:1158
(anonymous) @ require.js:134
each @ require.js:59
enable @ require.js:1110
init @ require.js:786
(anonymous) @ require.js:1457
setTimeout (async)
req.nextTick @ require.js:1812
localRequire @ require.js:1446
requirejs @ require.js:1794
e.sap.require @ Core-preload.js:40
l._createImplInstance @ Core-preload.js:41
l._getImpl @ Core-preload.js:41
l.initialize @ Core-preload.js:41
l.create @ Core-preload.js:41
l._createImplInstance @ Core-preload.js:41
l._getImpl @ Core-preload.js:41
l.$invoke @ Core-preload.js:41
s @ Core-preload.js:42
u.emit @ Core-preload.js:41
l._fireEvent @ Core-preload.js:41
(anonymous) @ Core-preload.js:41
(anonymous) @ Core-preload.js:42
tryCatcher @ q.js:4263
Promise._settlePromiseFromHandler @ q.js:3328
Promise._settlePromise @ q.js:3385
Promise._settlePromiseCtx @ q.js:3422
Async._drainQueue @ q.js:720
Async._drainQueues @ q.js:725
Async.drainQueues @ q.js:594
Promise.then (async)
schedule @ q.js:3877
Async._queueTick @ q.js:734
AsyncSettlePromises @ q.js:665
Async.settlePromises @ q.js:697
Promise._fulfill @ q.js:3456
Promise._resolveCallback @ q.js:3249
resolve @ q.js:4138
(anonymous) @ jquery-dbg.js:3371
p @ jquery-dbg.js:3192
fireWith @ jquery-dbg.js:3322
(anonymous) @ jquery-dbg.js:3378
p @ jquery-dbg.js:3192
fireWith @ jquery-dbg.js:3322
i3 @ jquery-dbg.js:8851
(anonymous) @ jquery-dbg.js:9217
load (async)
send @ jquery-dbg.js:9236
ajax @ jquery-dbg.js:8750
(anonymous) @ Core-preload.js:41
tryCatcher @ q.js:4263
Promise._settlePromiseFromHandler @ q.js:3328
Promise._settlePromise @ q.js:3385
Promise._settlePromiseCtx @ q.js:3422
Async._drainQueue @ q.js:720
Async._drainQueues @ q.js:725
Async.drainQueues @ q.js:594
Promise.then (async)
schedule @ q.js:3877
Async._queueTick @ q.js:734
AsyncSettlePromises @ q.js:665
Async.settlePromises @ q.js:697
Promise._fulfill @ q.js:3456
Promise._resolveCallback @ q.js:3249
resolve @ q.js:4138
(anonymous) @ jquery-dbg.js:3371
p @ jquery-dbg.js:3192
fireWith @ jquery-dbg.js:3322
(anonymous) @ jquery-dbg.js:3378
p @ jquery-dbg.js:3192
fireWith @ jquery-dbg.js:3322
i3 @ jquery-dbg.js:8851
(anonymous) @ jquery-dbg.js:9217
load (async)
send @ jquery-dbg.js:9236
ajax @ jquery-dbg.js:8750
(anonymous) @ Core-preload.js:42
tryCatcher @ q.js:4263
Promise._settlePromiseFromHandler @ q.js:3328
Promise._settlePromise @ q.js:3385
Promise._settlePromiseCtx @ q.js:3422
Async._drainQueue @ q.js:720
Async._drainQueues @ q.js:725
Async.drainQueues @ q.js:594
Promise.then (async)
schedule @ q.js:3877
Async._queueTick @ q.js:734
AsyncSettlePromises @ q.js:665
Async.settlePromises @ q.js:697
Promise._fulfill @ q.js:3456
Promise._resolveCallback @ q.js:3249
(anonymous) @ q.js:3300
(anonymous) @ Core-preload.js:40
execCb @ require.js:1693
check @ require.js:881
enable @ require.js:1173
init @ require.js:786
(anonymous) @ require.js:1457

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Answers (3)

Answers (3)

patricebender
Product and Topic Expert
Product and Topic Expert
‎2021 Oct 07 8:08 AM

Hi @srkk_me38,

I was able to access the database explorer in Safari. It wasn't working for me in Google Chrome. I know this is an annoying workaround, but you may wanna give it a try.

Best Regards,

Patrice

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navalega0109
Participant
‎2024 Aug 04 10:37 AM
0 Kudos

Still this issue is there for google chrome browser.

navalega0109_0-1722764186215.png

 

But it works for me in MS Edge

navalega0109_1-1722764223416.png

 

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dvankempen
Product and Topic Expert
Product and Topic Expert
‎2021 Oct 06 8:04 AM
0 Kudos

Hi Shahruck,

The log file provides no insights but obviously, something has gone wrong. Have you tried to stop and start the SAP HANA Cloud instance?

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patricebender
Product and Topic Expert
Product and Topic Expert
‎2021 Oct 06 1:57 PM
0 Kudos

I have the same problem, restarting the HANA Cloud instance didn't help on my end.

shahbhat
Product and Topic Expert
Product and Topic Expert
‎2021 Oct 06 2:36 PM
0 Kudos

denys.kempen Thanks but that did not help.

adam_hurst2
Advisor
Advisor
‎2021 Oct 06 5:38 PM
0 Kudos

Hi,

Can you paste here the URL your browser is using to access Database Explorer?

dvankempen
Product and Topic Expert
Product and Topic Expert
‎2021 Oct 06 6:30 PM

Works fine in the Netherlands ...

macOS using Safari

former_member807394
Explorer
‎2022 Jun 14 12:04 PM
0 Kudos

Have the same issue, it does ask for credentials to login, while providing the SUSER credentials it does not work.

Any clue? Are we missing some particular authorizartion?

dvankempen
Product and Topic Expert
Product and Topic Expert
‎2022 Jun 14 3:02 PM
0 Kudos

Best to open a new question and specify exactly actions, expected result, and end-result. This enables community members to reproduce the issue (potentially).

(note that dumping a log file is rarely helpful)

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