cannot activate SAP on cal.sap.com Quota exceeded even already expand

[manthana99c17]

Hi there:

On cal.sap.com. we have create appliance but system keep on error

Quota N2_CPUS exceeded. available 8 Requested 36

We have expand to 36 and terminated all appliance and create new appliance. but system still keep on error.

Pls find the picture that we have increase quota too.

[oleg_kiriljuk · Accepted solution]

It's an old question, but I decided to post my answer here because the problem seems to still exist and because when you google the problem, this question comes up first.

I recently had the same problem and couldn't find a solution online, but I solved the problem myself and will share it with others. I will describe the issue in detail below, but for those who want a quick summary, the solution was to end my Google account's free trial by in one click on "Activate" on the page https://console.cloud.google.com/. It is important to note that you keep the $300 credit received at the beginning of the trail period even after your account is fully activated. After that, I was able to increase the Compute Engine API "N2 CPUs" (N2_CPUS) quotas at https://console.cloud.google.com/iam-admin/quotas for the "europe-west3" region (Germany, Frankfurt) from the default value of 8 to 48 (in my case, a minimum of 34 was required). The "Edit quota" action was enabled after I finished the trial. In less than a minute, the request was approved and I was able to retry installing the appliance at https://cal.sap.com/.

The long description is the following: I wanted to create SAP Solution Manager 7.2 instance from the template at https://cal.sap.com/. After analyzing of information from the Cost Calculator of Appliance Template at https://cal.sap.com/ and the Lower latency in the Google Cloud Region Picker (https://cloud.withgoogle.com/region-picker/) I concluded that Google Cloud Platform in region "europe-west3" is the best choice for our needs. I was new to Google Cloud and created a new account. Because Google offered $300 free credits on their homepage (see https://cloud.google.com/free/docs/gcp-free-tier/#free-trial) I used the option:

Everything looks fine until I get the error message "limits reached ... - Quota 'N2_CPUS' exceeded. Available: 8, Requested: 34". I tried to edit quota at https://console.cloud.google.com/iam-admin/quotas to increase Compute Engine API "N2 CPUs" (N2_CPUS) quota for the "europe-west3" (Germany, Frankfurt) region from the default value 8, but "Edit quota" action was disabled.
Only after careful research on many Google Cloud pages did I find some limitations on the use of Compute Engine for trial accounts at https://cloud.google.com/free/docs/free-cloud-features#free-tier-usage-limits. In my case, I was sure that I had to use Google Cloud. So I finished the usage of trail period by clicking "Activate" on the Google Cloud console https://console.cloud.google.com/. It was enough to activate my full account. I kept the $300 credit, which I received at the start of the trail.

After that, I was able to increase the Compute Engine API "N2 CPUs" (N2_CPUS) quotas at https://console.cloud.google.com/iam-admin/quotas for the "europe-west3" region (Germany, Frankfurt) from the default value of 8 to 48 (in my case, a minimum of 34 was required). The "Edit quota" action was enabled after I finished the trial:

If I had chosen the region "europe-west1" instead of the region "europe-west3", I had no such problems at all because the default value for the the region "europe-west1" was 48 by default.

The "Increase requests" was approved in less then 1 min

and I could go back to https://cal.sap.com/ and retry installing the appliance.

I hope this information can be helpful for others who may have the same problem.

[tsvetinka_gaydazhieva]

Dear Customer,

You could choose in the wizard during appliance creation a region where you have for sure enough quota and the price is acceptable for you. You could even change the default VM sizes. For this particular appliance template the N1 and N2 family sizes are applicable and available for choosing.

In case that you prefer us-east1, then you could try to change the VM sizes (if you have enough quota for additional from already mentioned families) or contact the google support for additional help in order to adjust the required quota.

Best regards,

Tsvetinka

[tsvetinka_gaydazhieva]

Dear Customer,

The check is against the used by you region druging the appliance creation process.

You could choose a different region and try to creta appliance there.

Best regards,

Tsvetinka

[former_member1233577]

Tsvetink,

I have tried other regions and didn't work also. Can you open a ticket in SAP and see what the developer will say? The logic should 1st, check the quota as all regions, if find it and is enough for the region set on the appliance, so accept it instead to give an error. It's very simple logic

[former_member1233577]

This is an automatic behavior of google. I'm in contact with them, but 's being difficult and slow process. Disappointed process on SAP and google side. Beside that, changing the region is not a correct solution, each solution has a different price, I, as an user, can't pay more to something that has a system bug.

[former_member1233577]

Tsvetinka,

I'm having difficult time to get a specific region approval on Google Cloud. The Google Cloud Approval system automatically approve ALL REGIONS but denies US-EAST1. I tried different regions and happens the same. I understood ALL REGIONS approval come first than a specific regions, so, the SAP developers should change this parameter to check the ALL Regions First, in case do not find, go to specific parameter instead to stop the activation looking for the specific region. How can I open an SAP ticket for that?

[tsvetinka_gaydazhieva]

Dear Customer,

Please note that the used by you Quota has been calculated as an sum off all used resources (i.e. CPUs) of your SAP Cloud Appliance Library appliances related and also of these, started directly via the Cloud provider Console.

Best regards,

Tsvetinka