CAL Connect Error, both Remote Desktop and GUI

[former_member318615]

Hello,

I read the Guide, but I am still getting an error on Step 3 (Connect).

The CAL Appliance is Active and green. All good.

When I try to connect, both Remote Desktop or GUI, I get the following errors. I also tried without VPN.

Any idea or suggestion would be appreciated! Thank you.

[JoergWolf · Accepted solution]

Hi Sofia,

this looks like a network / firewall issue.

1. Check in the access points as Naeem said above (IP Range 0.0.0.0/0 opens a certain port for all calling IP addresses - less secure but just to narrow down your issue)

2. Are you behind a corporate firewall (that might block access) or have some corporate IT regulations on your computer (RDP port 3389 or GUI port 3200 blocked) ?

3. Can you access eg. the Fiori launchpad with the plain IP address (https://<External_IP_S4_HANA>:44301/sap/bc/ui5_ui5/ui2/ushell/shells/abap/FioriLaunchpad.html) ? Or any other component of the appliance eg. the cloud connector, web dispatcher (the Getting Started guide lists the URLs and ports) ?

Best,
Joerg