on 2017 May 10 11:54 AM
Request clarification before answering.
Hi Ankit/Mohamed, these are standard Business Workflow features as follows:
CLAIM = reserve a task/work item to your user id so that you can work on it. Mostly used when tasks are sent to multiple people at the same time.
RELEASE = unreserve, i.e. opposite of claim
FORWARD is self-explanatory - forward to someone else (this new person also needs to have authority to action the task)
SUSPEND is also known as Resubmission - you can hide a task from your list for a time. Personally as a workflow expert I don't like this option (people struggle to find the task again) and generally turn it off.
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