Build Process Automation in virtual environment does not work correctly

[liskaj01]

Hi, I have an automation that uses web and sap ui SDKs. It runs on S/4 public cloud in Fiori Launchpad in browser. The goal is to have this automation in virtual environment. However when I tried to run the scenario, that worked fine when beiing connected to virtual environment and running it from there, it worked. But whenever I minimize Windows app (that I use for remote connection) or disconnect completely and run the trigger from elsewhere, it starts but actually doesnt do what I need.

Automation gets to bookmark Payments processed and should get number of lines. It actually does that but count is not 2 like in picture below, but zero.

This is what it actually gets in trace:

Any idea how to fix this issue?

SAP Build Process Automation 

[cherry_li]

Hello,

"mouse click" can't be performed with a locked screen or a disconnected Virtual Desktop Infrastructure, you can try if the “click” method works. for details, you can check Causes | SAP Help Portal

[liskaj01]

Hi @cherry_li - yes, in the meantime I found out that it´s because mouse click is not performed and it stays on first bookmark, where there are no values. So my questions are:

1) why it does not throw error but automation continues?

2) what is the workaround for Virtual Desktops? I am waiting for customer support to install also service state to Desktop agent, so hope that will fix the issue and scenario will unlock windows session, am I right?

Thank you.