BTP Trial Account: error "Unable to recognize the artifact type"

[svlightowler]

I am using a BTP Trial Account to prepare for the Low Code/No Code Certification.

I was previously (a few weeks ago) able to create Processes in my Trial Account without any issues.
Now, when trying to create a new Process or edit one which was already created, I am faced with this constant error popup :

"Request failed with status code 400
Unable to recognize the artifact type [notificationtemplate]"

I haven't edited the default 'notificationtemplate' - I don't even know where to check that or how we would edit it. Upon checking SAP For Me I could not find anything related to artifact type errors in BTP / SAP Build. The closest I could find were issues relating to the Cloud Connector.

So, I checked in my Trial Account > Connectivity > Cloud Connectors and I can see:

There is no cloud connector connected to this subaccount.

Request Details
statusCode:404
reason:Not Found
request:/api/v1/subaccount/497134c1-e390-4384-b763-9e02eee8159e/info
timestamp:26.04.2025 12:31:33
response:<empty>

I hadn't previously configured a Cloud Connector for this account and I don't know if it's required, but I was previously able to create Process Automations in the account. If there was a Cloud Connector before I am assuming it was a 'default' Cloud Connector administered by whoever takes care of Trial Accounts in general.

I have tried to contact Support but to do so it requires selecting a customer, and I do not have one - I am an SAP Employee and am using this account to prepare for the Certification. So I cannot contact Support through any standard channels

I cannot enable the Built In Support in BTP Cockpit due to below error.

 @SAPSupport any suggestions on how I can resolve this issue?

Thanks 

[Ulrich_Schmidt]

> "Unable to recognize the artifact type"

I don't think, this error has anything to do with the Cloud Connector. Can it be, that your Trial Account has expired? (I think that trial accounts expire after a few weeks of inactivity.)

> I hadn't previously configured a Cloud Connector for this account  and I don't know if it's required,
> but I was previously able to create Process Automations in the account. If there was a Cloud Connector
> before I am assuming it was a 'default' Cloud Connector administered by whoever takes care of Trial
> Accounts in general.

There is not such thing as a "default" Cloud Connector, and as a Cloud Connector needs to be installed in the on-premises network, it cannot be installed centrally. It can only be installed & connected by yourself, so if you hadn't done this earlier, then there never was a Cloud Connector connected to your account.

And it is not required in general, only if your Cloud application needs to make HTTP or RFC calls to an on-premises backend system that is hidden behind a firewall. If you don't need that, then you don't need a Cloud Connector.

> I have tried to contact Support but to do so it requires selecting a customer, and I do not have one - I am an SAP Employee

Then you can just open a ServiceNow ticket of type "DEVINC". No customer needed for that.

[svlightowler]

Hi Ulrich,

Thanks for confirming this has nothing to do with Cloud Connector.

My Trial Account is not expired.

Is there a Wiki with steps on how to submit a SNOW ticket of type "DEVINC"?

[svlightowler]

Update: Whatever was the cause it seems to have 'fixed itself'. No longer getting an error for the same call.