BTP HANA temporarily unavailable

[jc96]

From the past two days, in my SAP BTP trial account, I am unable to access my HANA cloud services. The error that pops up says "A fatal error has occurred and the application is temporarily unavailable. SAP is investigating the problem."

[catlantis]

Yeah, that has been pretty annoying.
I have been able to get past it by going into my space, selecting hana cloud on the left, then it opens up and typically re-re-re asks for my credentials.

If I open it from the SAP Hana Cloud tools in instances, I still get the error, but now opening from the my space I can start the instance.

Odd really, my database was not created on cloud foundry. Sort of looks like the sap hana cloud tool is having identity problems 🙂
Anyway, I have been above to get the db started the last couple days this way.. I should really book mark the entry points for this, cockpit and db explorer.

Hope this helps

[fvalenciar]

Hello, how do you go to "my space" ?? Thank you

[catlantis]

in your sub account, go to overview, then scroll down to cloud foundry overview.

[catlantis]

oops, hit the enter key,

[catlantis]

and did it again, ok funky site, in cloud foundry overview there is a section called spaces. Click your space to get in. If you have not changed it, it is probaby called dev

[ikenna-okeke]

Hey If you have this kind of problem try using a different browser or try going incognitio mode on chrome and this might work. I just copied the url and opened it on safari and it worked. I also tried to go incognitio on chrome and it also worked. Also another solution might be to clear your local cache on chrome