BODS Designer Crashes with Faulting module path: C:\windows\System32\ucrtbase.dll

[former_member559699]

Hi,

I have installed BODS Designer (Client Version) in my machine (Windows 10) and no error while installing the tool. However we are facing below mentioned error while launching the designer i.e. no error message pops up, it just crashing the application.

Below error log are from Window event log:

Faulting application name: al_designer.exe, version: 14.2.11.2003, time stamp: 0x5b8615c2

Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720

Exception code: 0xc0000409

Fault offset: 0x000000000006db8e

Faulting process id: 0x25f8

Faulting application start time: 0x01d5dfce2712e6dc

Faulting application path: c:\mm\bods\sap businessobjects\data services\bin\al_designer.exe

Faulting module path: C:\windows\System32\ucrtbase.dll

Report Id: bcee0641-8958-4e37-9531-37c4375f3084

Faulting package full name:

Faulting package-relative application ID:

Could you please help me to find the solution.

[DayaJha]

Hi Yuvraj,

Please refer below KBA regarding Designer crash issue.

2880394 - The Data Services Designer crashes and you are unable to configure a job server in the yea...

Regards,

Daya Jha

[marcoaureliocarvalho_guer]

Show...

Problema resolvido com essa nota

[former_member559699]

Hi Daya Jha,

Thank you for your update!!

mentioned KBA is for some other issue (Error related to job server).

[DayaJha]

Hi Yuvraj,

Please share the trace log, for more details please refer below KBA

1893979 - How to enable tracing for Designer application - Data Services 4.x

Regards,

Daya Jha

[cgwaters]

I'm experiencing the same issue with Designer 4.2 SP12 on my new Windows 10 PC. The KB's "workaround" looks like it requires work to be performed on the *server*, not on my PC. Is that correct?

None of our other Windows 10 users are experiencing this issue -- so I'm reluctant to do anything on the server.

The KB states "This issue is fixed in the release(s) listed in the Support packages and Patches section of this SAP note." -- which lists 4.2 SP12. Since I'm already running 4.2 SP12, does that mean I must be experiencing a *different* issue?

[former_member659929]

Dear Clint

Kindly share the step need to be taken to fix above mentioned issue . As I am also facing same.

Faulting application name: AL_Designer.exe, version: 14.2.9.1549, time stamp: 0x5923f746
Faulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0x15f8b9b3
Exception code: 0xc0000409
Fault offset: 0x000000000006e91e
Faulting process id: 0x20f4
Faulting application start time: 0x01d5e0af6bb482b7
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\Data Services\bin\AL_Designer.exe
Faulting module path: C:\windows\System32\ucrtbase.dll
Report Id: d2d90916-2287-4ce3-9af0-c8ad4bf2b98b

Kindly help please

Regrds,

Prashant

[DayaJha]

Hi Prashant,

Please refer below KBA and implement the steps.

2880394 - The Data Services Designer crashes and you are unable to configure a job server in the yea...

Regards,

Daya Jha

[former_member569883]

Hi Daya Jha, from reading earlier posts it did not seem like that KBA would resolve this problem, however I have applied the workaround steps and my problem is resolved. Thank you very much for your assistance!

[former_member191956]

Pls let us know what workaround was performed

[former_member569883]

Hi Daya,

I have done that, and there is no file in %DS_USER_DIR%\log.

Is it possible that Designer is crashing before it even starts to write messages to the trace file ?

[DayaJha]

@yuvaraj.muthusamy: - His issue is fixed after implementing steps mentioned in the KBA, could you please check the same in your work station.

Please refer below KBA regarding Designer crash issue.

2880394 - The Data Services Designer crashes and you are unable to configure a job server in the yea...

Regards,

Daya Jha

[former_member569883]

Hello Daya Jha,

I am experiencing exactly the same issue. I have enabled tracing as per the KBA and then launched Designer. After it crashed I went to the folder where the DesignerTrace.csv file should be and the folder is empty.

[DayaJha]

Hi Clint,

Please check is DSUserConfig.txt file is updated properly.

To enable tracing for Designer application you will modify the file %DS_USER_DIR%\conf\DSUserConfig.txt as follows:

1. Open the file DSUserConfig.txt in any text editor
   1. Locate the part [Designer Trace]
   2. Set Enable =yes
2. Save and Close DSUserConfig.txt
3. Launch Designer

Note: The trace file will be located at %DS_USER_DIR%\log\DesignerTrace.csv

%ds_user_dir% = C:\Users\LoggedIntoWindowsAs\AppData\Local\SAP\Data Services

Regards,

Daya Jha