Blank page when logging in SAC inside Excel Desktop

[Ganjos]

Hi,

I'm trying to test the Excel Add-In for SAP Analytics Cloud, but when I log in, a blank page appears. I followed the steps provided in this link: https://userapps.support.sap.com/sap/support/knowledge/en/3192210, but the issue persists.

Has anyone encountered this error? If so, how did you solve it?

Thanks in advance,

Ganjos

[Alexis25]

Does anyone have a solution? I've done all the recommended steps and I still can't log in.

[basavarajRoddanavar]

Cross check once have you Added the below urls in the SAC system or not

If not please add in the below location
Open SAC System --> Administration  App Integration  Trusted Origins

• https://hcs.cloud.sap
• https://*.live.com
• https://*.online.office.de
• https://*.sharepoint.com
• Once these steps are done recheck.  
• And also check which domain you are using.

The standard domain for the add-in support is hcs.cloud.sap (Doesn't need additional configuration).Tenants of the other domains, for example, sapanalytics.cloud or hanacloudservices.cloud.sap, must be manually configured by the Microsoft365 administrator.

[Ganjos]

Its added already, but the problem persists, is anyone having this problem as well?

[basavarajRoddanavar]

Hi Ganjos,

Please go through below document and check your configurations are correct.

https://help.sap.com/docs/SAP_ANALYTICS_CLOUD_OFFICE/4554bec9b964401db071a89f779e8319/d46a3d456d8447...

Best Regards,

Basavaraj

[Ganjos]

I read the documentation, but it didn’t solve the issue; the blank page problem persists. Do you have any other suggestions?