cancel
Showing results for 
Search instead for 
Did you mean: 

BI4.1 sp1 - Crystal fields overlapping

DellSC
Active Contributor
0 Kudos

Issue:  Viewing a report in BI Launchpad.  Text fields on a Crystal report that do not have Can Grow turned on.  If the text in a field is longer than will fit in the width of the object on the report, instead of truncating the text, it shows overlapping the field to its right.

Based on SAP Note 1218653, which only shows info for XI and XI 3.1, I found a pair of registry settings which I've changed slightly for the new naming conventions for the report servers that should resolve the issue, but they don't:  Set TruncateClippedFieldStrings to 'Yes' in the following keys:

HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\SavedData\

HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\SavedData\  (Must be logged in as the service account that runs the BO services.)

After making the changes on both report servers in the cluster, we stopped and started the CrystalReports2013ProcessingServers and the CrystalReportsCacheServers.

I've done a search here and for notes on SMP.  However, I have been unable to find anything else on this issue specifically for 4.1.

Does anyone have any suggestions?

-Dell

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Dell,

I am having a similar issue. Were you able to resolve it?

Thanks.

DellSC
Active Contributor
0 Kudos

Yes, the keys have moved. 

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports and add the key "SavedData".  Then add the value "TruncateClippedFieldStrings" and set it to "Yes".

Do the same in HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports.

-Dell

Former Member
0 Kudos

Thank you much Dell.

I have 'SAP BusinessObjects' key only in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node. I made the change there and that resolved it.

Thanks,

Yosef

Answers (1)

Answers (1)

Former Member
0 Kudos

Hello!

I am having a similar issue with a field overlapping. I am on 4.0 SP4. This is a dedicated BI server, so I only have the "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports" registry option (no SAP in USER).

I have added the key "SavedData". Then added the value "TruncateClippedFieldStrings" and set it to "Yes".

I have restrated the server, but the issue still exists.

Any ideas?

Thank you!!