BI Launch Pad shows blank pages after login

[gabriela_urqua]

Hi Everybody,

I have an issue trying to login to BI Launch Pad from any browser. When I write the URL http://server:8080/BOE/BI I got the login page, so I enter the credentials and after that a blank page (without anything) is displayed in IE. In Firefox and Chrome it shows an error that said: The Connection was reset. Also if I try to login to CMC there is no issue it Works fine.

This issue is only with the machines that connects to my BO server through an VPN. I had open all the ports of the BO servers like: 8080, 6400, 6401, etc. In the machines that are in the same network there is no issue. So I guess I'm missing something in network connection. Does anybody has an idea why could be my problem?

My system is an BO4.1 SP03 over Linux RHEL 6.

Thank you

Best regards,

Gabriela

[Former Member]

Hi Gabriela,

Do you use the same URL http://server:8080/BOE/BI or is it a different URL. My point of asking this is do you have any web server or load balancer while accessing the BI launchpad through VPN. If yes, please let me know the http flow upto tomcat.

The first step would be to run the fiddler and check what http error codes to you get.

Regards

Chinmaya

[gabriela_urqua]

Dear Chinmaya

Yes, I use the same URL from the VPN machines.

I don't have any http error, just the connection was reset message. I already check the http traffic and I found that there is a GET method that came as plain with 0KB. I think this is the problema but I don't know why and how can I resolve it.

Best regards,

Gabriela

[Former Member]

Hi Gabriela,

Did you try opening BI launchpad in Compatibility View mode of IE?

If No, please give a try.

- Mahesh

[Former Member]

Is there an SSO or SSL configured for your web application server ? Try adding the BI launchpad to the trusted sites of the internet explorer and test this issue. Since you have said that there is no issue with the ports, I hope there should not be an issue with the firewall as well.

If it doesn't work even after adding the BI Launch Pad link to the Trusted sites, try to ping the web servers from your machine and check the connectivity. (Make sure that you are testing this action by working in VPN)

[gabriela_urqua]

Dear Vijay

I'm not ussing any SSO o SSL. I already added to the trusted sites of each browsers and didn't work.

I do a ping to the web server and also a telnet to the 8080 port from the VPN machines and they return successfull.

Best regards,

Gabriela