background job canceled in Solution Manager system

[Former Member]

Dear all expert ,

Two background jobs canceled in solution manager system before some time.

details-

Background jobs :

1 - LANDSCAPE FETCH

Program name : RSGET_SMSY

Job log : Job started

Step 001 started (program RSGET_SMSY, variant ,

The SLD server connection is inactive

Job cancelled after system exception ERROR_MESSAGE

2 - SEND_SYSTEM_RELATIONSHIP_TO_SUP

Program name : AI_SC_SEND_SYSTEM_RELATIONSHIP

Job log :

Job started

Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant ,

SOL determined as monitoring Solution Manager system

SAP customer number unknown for installation number 0020606335

Job cancelled after system exception ERROR_MESSAGE

please help me , what should i do ?

I am waiting for your positive response.

Regards

Shubh

[Former Member]

hi,

You can try following ....

For the job SEND_SYSTEM_RELATIONSHIP_TO_SUP

Program : AI_SC_SEND_SYSTEM_RELATIONSHIP

1. Up to Support Package 09:

a) Start transaction SMSY.

b) Choose Shft+F5.

c) Select the system named in the message.

d) Choose F6.

e) Select the "System Data in SAP Support Portal" tab.

f) Using the input help, fill the system number field with the correct system.

g) Save the data.

2. Up to and including Support Package 08:

a) Start transaction SOLMAN_CONNECT.

b) Select the system in question in the ID field and choose the filter pushbutton.

c) Select the system and select "Create configuration".

d) Fill the system number field using the input help with the correct system.

e) For example, select the "BW GUI Connection" service type.

f) Carry out all of the subsequent steps of the Configuration Assistant until you see the "Finish" pushbutton.

This establishes a unique relationship between your system in the Solution Manager and the system number in the SAP Support Portal. Problems no longer occur with this system when the SEND_SYSTEM_RELATIONSHIP_TO_SUPP job is next run. However, the problem may still exist for other systems (in these cases, you should follow the same steps).

Hope this will help to solve your issue..

Regards

Bhuban

RKFL

[Former Member]

Hi,

Can you please check this sap note

Note 1118709 - SMSY: LANDSCAPE FETCH Job terminates

Regards

Bhuban

RKFL

[Former Member]

Hi Shubh,

Check the all rfc connection of SAP is working fine, and sap customer number is maintained properly.

Regards,

Rakesh

[Former Member]

Hi Rakes,

I have checked the all RFC Connection so that are working fine. please help me how i can check the sap customer number .

Regards

Shubh

[Former Member]

Hi Shubh,

Go to SPRO t-code and select display Reference img and search for u201CSAP CUSTOMER NUMBERu201D double click on Maintain SAP Customer Numbers and execute u201CMaintain SAP Customer Numbersu201D, double click on manual maintains and add new entries.

and also check the note Note 1018677 - Termination: System number for system & unknown and Note 1144695 - SAP customer number for installation number &1 unknown

Regards,

Rakesh

[Former Member]

Dear Mr. Rakes ,

As per your instruction i have checked the all those setting on SPRO . But there are no any u201CSAP CUSTOMER NUMBERu201D inserted .

So please tell me that how i can find of u201CSAP CUSTOMER NUMBERu201D and also help me about the another selection tab field like Cost. no. ,Gen all, No RFC, Processor, Link, and last is "solution".

and at present ST support pack component version is 4 and patch lavle is 20 .

Please update me as soon as possible.

Regards

Shubh