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Authorization restriction based on multi-level categorization in Interaction Record

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73

Hello Experts,

I hope you are doing well!

I have question regarding Authorization Concept in Interaction Records. My Client has implemented multi-level categorization for interaction records in CRM. However, now they need that these categorization should be restricted per BU Roles.

For e.g. BU Role 1 get access to all the 50 Categories, while creating the IR. But BU Role 2 gets access to only 25 Categories.

I am already familiar with the concept of Authorization for e.g. mentioned here https://help.sap.com/saphelp_crm60/helpdata/en/4a/b9f63a8ab2c745e10000000a114084/frameset.htm

However, I did not find anything specific to Multi-Level Categorization.

Please help me with this query.

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Answers (1)

Answers (1)

Silvia_Ventura
Product and Topic Expert
Product and Topic Expert
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Hello Chinmaya

multilevel categorization uses the authority object  CRM_CATEGO 

3453555  Multilevel Categorization : authorities objects CRM_CATEGO and CRM_SSCCAT

You're not the first customer raising this question and I created this KBA some months ago.

Best regards

Silvia Ventura