2 weeks ago
Hello Experts,
I hope you are doing well!
I have question regarding Authorization Concept in Interaction Records. My Client has implemented multi-level categorization for interaction records in CRM. However, now they need that these categorization should be restricted per BU Roles.
For e.g. BU Role 1 get access to all the 50 Categories, while creating the IR. But BU Role 2 gets access to only 25 Categories.
I am already familiar with the concept of Authorization for e.g. mentioned here https://help.sap.com/saphelp_crm60/helpdata/en/4a/b9f63a8ab2c745e10000000a114084/frameset.htm
However, I did not find anything specific to Multi-Level Categorization.
Please help me with this query.
Request clarification before answering.
Hello Chinmaya
multilevel categorization uses the authority object CRM_CATEGO
3453555 Multilevel Categorization : authorities objects CRM_CATEGO and CRM_SSCCAT
You're not the first customer raising this question and I created this KBA some months ago.
Best regards
Silvia Ventura
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