Alert rules are not working in SAP PO(7.5) after patch upgrade

[rathansekhar]

Hi All,

We are not receiving the Alerts after the patch upgrade in our SAP PO 7.5 system.

Before the patch the alerts rules are working fine and we have received alerts to our inbox but after the patch update it is not working.

Alert jobs(AlertConsumerJobV2) are running successfully and showing the number of alerts triggered but not receiving mails.

we are currently on SAP PO Version: 7.50.254, SP: 19.

Can someone guide what went wrong.

Regards

Rathan.

[marksmyth]

Hello Rathan,

Refer to KBA 2381478 XPI traces for Component Based Message Alerting and check if you find any further error information in here.

Regards
Mark

[alex_bundschuh]

either search for SAP notes/corrections for support component BC-XI-ALR-CBA incl BC-XI-ALR-CBA-JAV or if no correction fits to your issue, raise a ticket on the very component

Alex