AIF Email alerts not showing up in SOST

[manoj_goyal2]

Hi Guys,

We are using S/4HANA 1709.

I have configured Email Alert using SAP users (having email in User profile (SU01)), but I am not able to see the alerts in SOST. I used SAP press e-bite - Interface Monitoring and Error Handling with SAP AIF section 4.1, to configure the email alerts. I consulted below link also

https://sapcodes.com/2017/08/25/aif-alert-configuration/

I checked in SU01 and email address field is populated. I debugged the function module /AIF/CREATE_ALERT to see where it get the email address from user profile, but could not find it.

Also can anybody tell how we can define external contacts in AIF 4.0.

Please help.

[brittamangei]

Hi Manoj,

about your alert issue: Without knowing how your configuration looks like it's hard to tell what is wrong.

A common issue with alerts is that an assignment is missing: check if your recipient is assigned to your AIF interface. Also check if there are users assigned to your recipients.

Best Regards

Britta

[Former Member]

Hi Britta, Manoj,

I also did the same configuration, but unable to maintain external contact. Is the issue resolved? I checked I have authorization to the authorization object as well. But the entry is not saving or asking for Transport request details. I also followed the above mentioned link, but unable to see message in SOST. Please help me with this.

[former_member574294]

It worked....Authorization was problem. I can see NEW button next to magnifier icon.

Thanks a lot for your help.

Do you also know why I the alert is not being displayed in SOST when only SAP User ID (with email populated in SU01) are used in AIF alert.

Thanks again.

[parshuram_kokare]

Hi Manoj,

Is this issue solved? I am facing same issue. All looks good but email are not shown in SOST.

Thanks & Regards,

Parshuram.

[parshuram_kokare]

Hi,

This is solved; in my case issue was incorrect inbound processing user in AIF configuration at path TCode : ALRTCATDEF-> Settings -> Configuration.

Thanks & Regards,

Parshuram.

[brittamangei]

Hi Manoj,

can you check SU53 if you have the authorization to create external contacts? (authorization object is /AIF/EXT_C). Normally there should be a new button visible next to the contact details button.

Best Regards

Britta

[former_member574294]

Hi Britta,

I tried the steps but it does not show any button/option to create the external contacts. I have attached the screenshot of the screen I get after I press Execute on screen with 3 fields.

Thanks a lot,

define-external-contacts.png

[brittamangei]

Hi Manoj,

if you open the External Contacts and have the screen with the 3 fields just press Execute. You will be forwarded to a screen where you can create a new external contact.

Best Regards

Britta

[manoj_goyal2]

Thanks Britta for your reply.

I tried to use the said link to create External Contacts, but when I use the option, it just runs the report with 3 fields as selections fields.

Option does not help in creating External Contacts.

I will attached the screens shots on Monday

Thanks for helping me out.

[brittamangei]

Hi Manoj,

in AIF 4.0 you can define an external contact via AIF customizing. SAP Application Interface Framework -> System Configuration -> Recipients -> Define External Contacts.After defining the External Contact you can assign it to a Recipient via the Assign Recipient activity.

About your Alert issue: without knowing how your configuration looks like its hard to tell what the issue is.

Best Regards

Britta

[alexeyzaretskiy99]

Check cust table SALRTCONF. The SAP 'User' for inbound processing should exist. The same user is used by AIF alerts as a sender. The default entry ('SAP') is a non-existent user in S4.