A doubt regarding service desk, how to catagarize the messages which is displayed in "CRM_DNO_MONITOR" . That is, MM related person(processor) can only view MM related messages and not others etc.. Please help me in this issue
I reccomend you see menu of role SAP_SUPPDESK_PROCESS or SAP_SUPPDESK_ADMIN. CRM_DNO_SERVICE_MONITOR is a ABAP report and you can define variant of this report for work of related processor, such as "My Team" or "For processing by me". See role SAP_SUPPDESK_ADMIN as example.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.