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500 Dispatching Error only in Firefox for PPM application

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82

Hi Portal gurus,

We are on NW portal 7.3 SPS02 and NW 702 SPS06 as backend system. We deployed PPM 5.0 on NW 702 but since the PPM business package for NW portal 7.3 is not yet available, we just deployed SP6 ERP common parts on portal 7.3 and created the required PPM portal content manually. All applications are working fine in IE but have an issue in Firefox

When we click on portifolio details button in portifolio structure screen in portal, the portifolio details (or search details for search button) should open in a new popup window. This works fine in IE but in Firefox (all versions) we get the following error

500 Dispatching Error

Error: -26

Version: 7200

Component: HTTP_ROUTE

Date/Time: Fri Jan 13 18:22:16 2012

Module: http_route.c

Line: 3360

Server: (ND 702 server id)

Error Tag:

Detail: no valid destination server available for '!ALL' rc=4

It is looking for "com.sap.portal.navigation.helperservice/html/child.html" in NW702 backend system and failing. In IE it looks for "com.sap.portal.navigation.helperservice/html/child.html" in NW portal system and works fine.

If I open the portfolio structure iView, in firefox, in preview mode and then click on porfolio details( or search button), the popup comes correctly.

Any one has any idea why this error comes only in firefox for popup screen?

Thanks for any help

Vijay

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Please check the version of your Firefox? If high then 3.6, please uninstall it, and reinstall with version 3.5 or 3.6 and close update.

Try to see what happen.

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Thanks Johnny.

I tried, with 3.5 and 3.6 version of Firefox and get the same error.

Former Member
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Hi Vijay,

did you ever succeed because I have a similar problem but it is occurring in all browsers IE, Firefox and different versions?

regards

Dennis

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Thanks Sandip for the info.

Dennis - We reported this issue to SAP and they came back saying It is a know issue which got fixed with 7.30 SP04. As SP02 is quite old now there is no fix available for this SP level. You will need to update to SP04 or higher.

So we updated to SP05 and now works fine.

Thanks

Vijay

Answers (1)

Answers (1)

SandipAgarwalla
Active Contributor
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use a HTTP snifer tool like httpFox for firefox to more details on the URL its hitting..

https://addons.mozilla.org/en-US/firefox/addon/httpfox/

That probably could give some more details on the issue.