417 An authorization problem occurred when downloading the configuration

[durgaprasanth_vemula]

417 An authorization problem occurred while adding Sub Account in Cloud Connector

Hi,

I am trying to Configure by Adding Sub Account in SAP Cloud Connector and I am getting error message "417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password."

could any one please help on this

[aldolazzarini]

In my case this issue was caused by the fact that my SAP Universal ID and S/P-user passwords were not the same (there seem to be no synchronization between the two).

I used this link https://account.sap.com/manage/accounts to reset my S/P-user password (I synchronised it to my SAP Universal ID password) and at this point I was able to use it to successfully add the Sub Account to Cloud Connector.

[Sharad]

It works for me

[bztoy]

Thanks for the solution, it worked for me too.

[Narender18]

great job

[smarchesini]

I saw a lot of collegues stack in the same problem.
For them the solution was in this note:
https://userapps.support.sap.com/sap/support/knowledge/en/2971034

[yrk_tkm]

Thank you, appending the passcode from the authenticator app to the password helped.

It was hardly obvious, and didn't worth wasting so much time hitting the wall...

[Ivan-Mirisola]

Hi durgaprasanth.vemula,

HTTP Error 417 is too generic and difficult to troubleshoot. As per error statement you could take a look at the trace log file (ljs_trace.log) to check for a more specific thread of errors happening in Java. Look for exceptions that have happened before the error 417. Check the "caused by" lines, usually you will find very useful information there.

If you find something there that you cannot understand, please post it here so we can have a look.

Don't forget to use the "insert code button" here, so you don't paste a huge text in html format - which is going to make things a little more difficult for everyone to understand.

Best regards,
Ivan

[durgaprasanth_vemula]

Hi,

please find the below errors which i found in logs in Cloud Connector

2022-03-31 13:07:19,256 +0530#ERROR#com.sap.scc#https-jsse-nio2-8443-exec-3# #SCC handshake failed: 401 — Unauthorized

0:0:0:0:0:0:0:1 - - [2022-03-31 12:57:57,050 +0530] "GET /login_script.jsp?loginError&lastUser=Adminstrator HTTP/1.1" 200 1087 16

Thanks

Durga Prasanth

[Ivan-Mirisola]

Hi durgaprasanth.vemula,

That error seems to be related to a failed login attempt on the Cloud Connector UI. I can see the user Administrator was used during the login, but probably the password was incorrect. So, I suspect this has nothing to do with the 417 error you had.

Best regards
Ivan

[meenal_grover3]

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HTTP/1.1" 200 20864 8 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-2 - [2024-08-21 17:56:30,888 +0530] "GET /resources/sap/ui/layout/themes/sap_fiori_3/library.css HTTP/1.1" 200 19757 9 0:0:0:0:0:0:0:1 null - [2024-08-21 17:56:30,890 +0530] "-" 400 - 0 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-6 - [2024-08-21 17:56:30,891 +0530] "GET /resources/sap/m/messagebundle_en.properties HTTP/1.1" 200 12771 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-10 - [2024-08-21 17:56:30,907 +0530] "GET /resources/sap/m/themes/sap_fiori_3/library.css HTTP/1.1" 200 107617 28 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-4 - [2024-08-21 17:56:30,913 +0530] "GET /resources/sap/ui/core/messagebundle_en.properties HTTP/1.1" 200 3610 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-5 - [2024-08-21 17:56:30,959 +0530] "GET /icons/SAPLogo_small.png HTTP/1.1" 200 1757 4 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-2 - [2024-08-21 17:56:30,961 +0530] "GET /images/loginbg.jpg HTTP/1.1" 200 509282 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-7 - [2024-08-21 17:56:30,988 +0530] "GET /resources/sap/ui/core/themes/sap_fiori_3/fonts/72-Regular.woff2 HTTP/1.1" 200 24425 4 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-1 - [2024-08-21 17:56:30,991 +0530] "GET /resources/sap/ui/core/themes/base/fonts/SAP-icons.woff2 HTTP/1.1" 200 84596 7 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-9 - [2024-08-21 17:56:31,013 +0530] "GET /favicon.ico HTTP/1.1" 200 798 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-8 - [2024-08-21 17:56:39,184 +0530] "POST /j_security_check HTTP/1.1" 200 785 152 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-6 - [2024-08-21 17:56:39,211 +0530] "GET /login_css.jsp HTTP/1.1" 200 449 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-10 - [2024-08-21 17:56:39,212 +0530] "GET /login_script.jsp?loginError&lastUser=administrator HTTP/1.1" 200 1214 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-4 - [2024-08-21 17:56:39,305 +0530] "GET /resources/sap/ui/core/library-preload.js HTTP/1.1" 200 506649 93 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-5 - [2024-08-21 17:56:39,480 +0530] "GET /resources/sap/m/library-preload.js HTTP/1.1" 200 662504 141 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-3 - [2024-08-21 17:56:39,528 +0530] "GET /resources/sap/ui/layout/library-preload-lazy.js HTTP/1.1" 200 650 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-2 - [2024-08-21 17:56:39,531 +0530] "GET /resources/sap/ui/unified/library-preload-lazy.js HTTP/1.1" 200 599 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-7 - [2024-08-21 17:56:39,544 +0530] "GET /resources/sap/ui/layout/library-preload.js HTTP/1.1" 200 60929 11 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-1 - [2024-08-21 17:56:39,571 +0530] "GET /resources/sap/m/messagebundle_en.properties HTTP/1.1" 200 12771 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-9 - [2024-08-21 17:56:39,584 +0530] "GET /resources/sap/ui/core/messagebundle_en.properties HTTP/1.1" 200 3610 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-8 Administrator [2024-08-21 17:56:46,544 +0530] "POST 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https-jsse-nio2-8443-exec-10 Administrator [2024-08-21 17:56:47,626 +0530] "GET /setup_script.jsp HTTP/1.1" 200 21970 745 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-5 Administrator [2024-08-21 17:56:47,639 +0530] "GET /resources/sap/ui/core/messagebundle_en.properties HTTP/1.1" 200 3610 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-4 Administrator [2024-08-21 17:56:47,648 +0530] "GET /resources/sap/m/messagebundle_en.properties HTTP/1.1" 200 12771 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-6 Administrator [2024-08-21 17:56:47,667 +0530] "GET /resources/sap/ui/layout/messagebundle_en.properties HTTP/1.1" 200 350 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-7 Administrator [2024-08-21 17:56:47,707 +0530] "GET /resources/sap/ui/unified/library-preload.js HTTP/1.1" 200 106072 30 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-3 Administrator [2024-08-21 17:56:47,725 +0530] "GET /resources/sap/uxap/messagebundle_en.properties HTTP/1.1" 200 697 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-1 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[2024-08-21 17:57:02,511 +0530] "GET /resources/sap/ui/core/library-preload.js HTTP/1.1" 200 506649 99 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-3 Administrator [2024-08-21 17:57:02,653 +0530] "GET /resources/sap/m/library-preload.js HTTP/1.1" 200 662504 126 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-1 Administrator [2024-08-21 17:57:02,680 +0530] "GET /resources/sap/ui/layout/library-preload-lazy.js HTTP/1.1" 200 650 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-9 Administrator [2024-08-21 17:57:02,685 +0530] "GET /resources/sap/ui/unified/library-preload-lazy.js HTTP/1.1" 200 599 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-8 Administrator [2024-08-21 17:57:02,701 +0530] "GET /resources/sap/ui/layout/library-preload.js HTTP/1.1" 200 60929 13 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-2 Administrator [2024-08-21 17:57:02,728 +0530] "GET /resources/sap/ui/table/library-preload.js HTTP/1.1" 200 92301 21 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-10 Administrator [2024-08-21 17:57:02,759 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52765 12 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-8 Administrator [2024-08-21 17:57:03,175 +0530] "GET /resources/sap/ui/thirdparty/jqueryui/jquery-ui-widget.js HTTP/1.1" 200 2614 9 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-2 Administrator [2024-08-21 17:57:03,185 +0530] "GET /resources/sap/ui/thirdparty/jqueryui/jquery-ui-mouse.js HTTP/1.1" 200 1032 6 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-10 Administrator [2024-08-21 17:57:03,191 +0530] "GET /resources/sap/ui/thirdparty/jqueryui/jquery-ui-draggable.js HTTP/1.1" 200 4725 3 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-5 Administrator [2024-08-21 17:57:03,197 +0530] "GET /resources/sap/ui/thirdparty/jqueryui/jquery-ui-droppable.js HTTP/1.1" 200 1978 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-4 Administrator [2024-08-21 17:57:03,268 +0530] "GET /resources/sap/ui/thirdparty/require.js HTTP/1.1" 200 6540 4 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-7 Administrator [2024-08-21 17:57:03,283 +0530] "GET 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Administrator [2024-08-21 17:57:05,630 +0530] "GET /resources/sap/m/messagebundle_en_GB.properties HTTP/1.1" 200 12767 4 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-10 Administrator [2024-08-21 17:57:05,659 +0530] "POST /configuration HTTP/1.1" 200 15 4 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-9 Administrator [2024-08-21 17:57:05,660 +0530] "POST /configuration HTTP/1.1" 200 552 5 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-2 Administrator [2024-08-21 17:57:05,688 +0530] "GET /resources/sap/ui/layout/messagebundle_en_GB.properties HTTP/1.1" 200 350 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-5 Administrator [2024-08-21 17:57:05,699 +0530] "GET /resources/sap/uxap/messagebundle_en_GB.properties HTTP/1.1" 200 698 2 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-4 Administrator [2024-08-21 17:57:05,734 +0530] "POST /configuration HTTP/1.1" 200 15 1 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-3 Administrator [2024-08-21 17:57:05,751 +0530] "POST /configuration HTTP/1.1" 200 45 6 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-8 Administrator [2024-08-21 17:57:05,758 +0530] "POST /admin HTTP/1.1" 200 411 25 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-6 Administrator [2024-08-21 17:57:05,758 +0530] "POST /admin HTTP/1.1" 200 411 25 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-7 Administrator [2024-08-21 17:57:05,773 +0530] "GET /favicon.ico HTTP/1.1" 200 798 1 0:0:0:0:0:0:0:1 null - [2024-08-21 17:57:27,020 +0530] "-" 400 - 0 0:0:0:0:0:0:0:1 null - [2024-08-21 17:58:08,923 +0530] "-" 400 - 0 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-1 Administrator [2024-08-21 17:58:14,599 +0530] "POST /configuration HTTP/1.1" 200 396 5667 0:0:0:0:0:0:0:1 null - [2024-08-21 17:59:39,611 +0530] "-" 400 - 0 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-4 Administrator [2024-08-21 17:59:46,790 +0530] "POST /configuration HTTP/1.1" 200 251 7169 0:0:0:0:0:0:0:1 https-jsse-nio2-8443-exec-6 Administrator [2024-08-21 18:00:09,802 +0530] "POST /configuration HTTP/1.1" 200 302 4516 0:0:0:0:0:0:0:1 null - [2024-08-21 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