SAP S/4HANA 2023 Fully-Activated Appliance: Known Issues
This blog covers latest information and known issues for the SAP S/4HANA 2023 Fully-Activated Appliance, delivered via SAP Cloud Appliance Library (SAP CAL).
The overview blog for the appliance can be found here.
The known issues for older appliance releases are here: 2022 / 2021 / 2020
If you would like to ask a support question, please do so in the SAP CAL Community.
Technical Topics
SAP S/4HANA 2023 FPS02: Appliance creation fails due to string 'SAP' in appliance master password
When you create an instance, your might get an unspecific error ("software provisioning failed'") if the term SAP is part of your master password. This is due to a newly introduced password rule in the SAP HANA DB that forbids the usage of the term SAP in the password of the HANA SYSTEM user (which is set by the CAL infrastructure).
Please terminate the faulty appliance and create a new one with a suited master password that does NOT contain the term SAP. We plan to change this feature with the upcoming 2023 FPS03 release of the appliance template.
Initial system performance after instance creation or re-activate
When you create an instance or suspend / re-activate it, the system performance will be slower, especially within the Fiori Launchpad. Also, the first click on a Fiori tile will be significantly slower. This is due to initial caching in the system and will become faster if you continue working.
Other performance tuning tips are:
- Choose the cloud provider location nearest to you (for good network latency)
- Fiori rendering performance on the remote desktop is often slower than on your local laptop
- The demo users contain a relatively large number of roles and Fiori tiles. You can copy these demo users in TCode SU01 and adapt accordingly e.g. remove roles, create your own roles / Fiori catalogs, or personalize the Fiori launchpad (see also the SAP Fiori Rapid Activation demo guide on the appliance demo page).
Note to SAP administrators: SGEN has been performed to pre-compile ABAP coding.
Faulty apps in the Fiori launchpad
Some of the predefined users (eg. S4H_PM_DEM) might see faulty Fiori apps in their Fiori launchpad.
Resolution: For the user S4H_PM_DEM, switch to Fiori Spaces (Profile > Settings > Spaces & Pages > Tick "Use Spaces"). For other users, you might do the same or remove the apps via personalization (Profile > Edit Current Page).
Transport system (STMS) is not configured by default
Please check the SAP standard documentation how to configure the transport system in a new system.
Error in F4 value help when using your local SAP GUI installation
Symptom: You get a message “Internal error: Table Format, Cancel” when using the F4 value help in SAP GUI on your local PC.
Resolution: This happens if your local SAP Logon / GUI is outdated.
Please either upgrade to at least SAP GUI 7.60 PL11 (details in SAP Note 3098477 , the SAP GUI on the remote desktop of the 2022 appliances will work since it has a higher version).
Or if you want to keep your GUI version, use the setting proposed by Chetan Sharma here.
Issues with specific business scenarios
Service: Problems in single apps
If you open one of the Service apps in the appliance, it can happen that you get an information message: “The system determines a security problem, application has to be closed. Contact your system administrator.” For example, if you access the Search Service Orders app and click on Search before the page has built up completely, this can happen sporadically. In such cases, navigate back to the Home page and access the app again. Then in the app wait until all fields are fully visible before executing a function.
Service with Advanced Execution: Maintenance order, costs can not be determined
Issue: When trying to release a maintenance order, the costs cannot be determined. This is due to an expired price definition that is missing for 2024.
Resolution: In SAP GUI, access transaction code KP26 (Change Activity Output/Prices) and maintain a price for year 2024 for cost center 17101701 and activity type 11, e.g.
Service Parts Logistics and Procurement:
When releasing an advance shipment item in the service order, there is an error “Lean Order API not started; the sales document xxx could not be loaded”. It is not possible to navigate to the sales order from the service order’s transaction history, but the advance shipment itself can be executed.
Service - Solution Quotation:
When selecting the item category Sales item and then accepting the solution quotation, the same error “Lean Order API not started; the sales document xxx could not be loaded” as in Service Parts Logistics and Procurement is displayed; sales order processing still works, though.
Service Management Overview analytics page:
Issue:
It is not possible to navigate to the detailed pages of the analytical cards. Error message: “Navigation to this application is not supported
Resolution:
Access transaction SA38 and execute report /UI2/PAGE_CACHE_SYNCHRONIZE
Fiori Launchpad Application Manager Cross Client
Issue:
When clicking on it (eg. with user FIORIADMIN), the tile doesn't open and you go back to the Fiori homepage.
Resolution:
1. Apply SAP Note https://me.sap.com/notes/3532994
2. Add the transaction /UI2/FLPAM to the role Z_FLP_ADMIN (edit the role in tCode PFCG, add the transaction code and re-generate authorizations).
Data Migration Cockpit
The demo scenarios for "direct transfer" are not available with the initial release of the SAP S/4HANA 2023 Fully-Activated Appliance.
Master Data Governance (MDG)
In the demo scenario for "MDG Cloud-Ready Mode (Request new customer by looking up reference data using a data provider (CDQ)", you receive a communication error when looking up reference data.
Root cause: This is due to a missing certificate for the communication between S/4HANA and the data provider CDQ.
Resolution:
- Visit https://api.cdq.com (you can ignore the error message on the site) and export the root certificate of the site in BASE64 format to your local PC (the export process is browser-specific eg. in Chrome it's "Click on lock icon > Connection is secure > Certificate is valid > Details > Select the SSL.com root certificate > Export")
- Upload the certificate file to S/4HANA (tCode STRUST > Change mode > Double Click on SSL Client SSL Client (Standard) > Import Certificate (left lower corner of the transaction work area) > Add to Certificate List > Save.
