Run Operations for SAP-centric system and solution landscapes are typically embedded in the organizational and procedural models and practices of Customer Center of Expertise (CCOE) and therein the Operations Control Center (OCC). The latter is responsible for the two main processes of Run Operations scenario Detect-to-Correct: Event Management and Continuous Improvement. See the appendix for further documentation of Operations Control Center topics.
In this article we want to promote best practices for SAP Integrated Business Planning (IBP) operations topics. The following list of Cloud Operations Knowledge Base Articles (KBAs) have been recently updated. The KBAs focus on operations challenges and activities for which the customer of an SAP as a Service software is responsible for - according to the simplified Cloud Responsibility Model (displaying only public cloud).
Simplified Cloud Responsibility Model: Roles and Responsibilities for Different Deployment Options
These activities are mapped to ITIL processes Event Management and Continual Improvement and hence are (or can be) part of the OCC and CCOE organizational model.
Application monitoring provides application specific insights in cloud services and systems, including background job monitoring, availability monitoring, performance monitoring, configuration and change monitoring, access and security monitoring, usage monitoring and metering as well as potentially further aspects. Moreover, an alerting can be used to establish a proper Event Management process to optimally avoid incidents and problems.
Technical and Business Process Analytics and Improvement KBA
Technical Analytics and Improvement allows the analysis and visualization of technical data and exceptions. Business Process Analytics and Improvement allows the analysis and visualization of business documents/transactional throughput and backlog data as well as quality of master data.
Event and Alert Management allows to handle events and alerts efficiently and efficiently, consuming data from the monitoring use cases and calculating alerts to be followed up with the help of predefined root cause analysis and alert follow up procedures/guides (including notification management and automatic event reaction).
Integration Monitoring provides near-real-time monitoring of interface calls and/or message flows, i.e. the handling of single message flows processed by SAP Cloud Platform Integration as well as peer-to-peer interface usage via REST service or SOAP service calls.