Technology Blogs by SAP
Learn how to extend and personalize SAP applications. Follow the SAP technology blog for insights into SAP BTP, ABAP, SAP Analytics Cloud, SAP HANA, and more.
Showing results for 
Search instead for 
Did you mean: 
Product and Topic Expert
Product and Topic Expert
SAP Crystal Server 2013 Priority One support will be ending on 31 Dec 2020 so now it’s a good time to start planning your migrations to either SAP Crystal Server 2016 or to the next versions of SAP Crystal Reports and SAP Crystal Server that will be released in Q2 2020.  SAP Crystal Reports 2020 will have additional features added and SAP Crystal Server 2020 will be based on the latest Business Objects Enterprise version BI4.3 that is due to be generally available (GA) in Q2 2020.

SAP Crystal Server

Along with the release of SAP Crystal Server 2016, a new license was introduced.  The new license, named SAP Crystal Server, is available with both named user and concurrent session options. The new SAP Crystal Server license gives customers access to SAP Crystal Server 2016 or SAP Crystal Server 2020 with an active maintenance contract, access to subsequent service packs and versions.

This new license also now includes access to Crystal Reports with each named user license and unlimited publishing with Concurrent Sessions, both of which were previously chargeable add-ons.

Additional details for the new license are listed in this table:

Crystal Server 2016 / Crystal Server 2020 Crystal Server 2013
Feature Concurrent Session


Concurrent Access (CAL)

Named User

License Sizes 5 1 5, 10, 20 5
Maximum Size 50 100 250 100
Client Tools Included None

Crystal Reports

None None
SAP Crystal Reports viewing Included Included Included Included
SAP Lumira Integration Included Included Not available Included, starting with SAP Crystal Server 2011 SP4+
Delivery of Content to Mobile Devices Included Included Not available Included
Data Driven Publishing (see Publishing section below) Unlimited publishing included Available with concurrent session prerequisite 5 CAL - 100 recipients Available as an add-on (CAL pre-requisite)
10 CAL - 250 recipients
20 CAL - 1,000 recipients
250 CAL - Unlimited recipients
SAP Crystal Reports Viewing



Included in both CAL and NUL



Included in both CAL and NUL
Sharepoint Portal Integration Kit
.NET and Java APIs
Live Office
All Other Features

To get access to the new features in SAP Crystal Server 2016 or higher customers will need to purchase the new SAP Crystal Server license through either SAP partners or the SAP Store.

Customer who have a current maintenance contract for CS2013 can upgrade their software version to CS2016 and they will continue to have access to technical support for the timelines of CS2016.  However, the new features delivered in CS2016 will not be unlocked as new licenses will need to be purchased to access those new features.  The same applies if a customer does a technical upgrade to CS2020 when it is GA later in Q2.

If customers need more than 100 Named User and/or 50 Concurrent Sessions, they should consider SAP BusinessObjects Edge BI software which is the business intelligence (BI) choice for small and mid-sized companies.  SAP BusinessObjects Edge BI has increased capabilities over SAP Crystal Server and can address any BI requirement in a package that's easy-to-use, easy-to-maintain and cost-effective including:

  • Pixel-perfect enterprise reporting

  • Flexible ad hoc query reporting and analysis

  • Dashboards and visualization

  • Information search and exploration

  • Integration with Microsoft Office applications

  • Mobile access to rich reports and analytics

Useful links:

SAP Crystal Licensing Overview

SAP Store

SAP Crystal Server

Crystal FAQ

SAP Analytics Business Intelligence, Statement of Direction


SAP Crystal Products - End of Mainstream Maintenance Dates

SAP BusinessObjects Edge BI


Iver van de Zand

SAP Vice President Solution Management - Augmented BI