Status events are managed by the business service management applications. Check the SAP support portal for more information.
When statusevents are created in SAP Cloud ALM, you would like to forward those events to an external ticketing system to create an incident or a case.
You want to react on cloud service events (disruption, degradation, maintenance, communication), which are communicated by SAP in the Cloud Availability Centeror on your own events on cloud services and technical systems including on-premise systems not covered by SAP in the Cloud Availability Center.
The target system API endpoint must be accessible from the SAP Cloud ALM BTP account with a BTP destination type which is supported by SAP Cloud ALM.
The External System must support one of the following Authentication protocol described in the following documentation.
Depending on the system type, you need either an access to the SAP Cloud ALM sub-account in BTP Cockpit with the role "Connectivity and Destination Administrator", or an administration access to your SAP Cloud ALM Tenant to manage landscape entities.
The external ticket system must support a compatible payload for REST operations with the following restrictions:
Only one payload per REST operation.
Mapping of Cloud ALM event situation payload to target payload must be achievable with attribute matching, placeholder expressions and switch expressions.
To implement this integration scenario, you need to complete the following Steps:
Create a BTP destination to the third-party system or create a LMS entry for supported systems.