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Health Monitoring in Cloud Application Lifecycle Management (ALM) is your digital health check, offering continuous insights into the performance and reliability of cloud-based and On-Premises applications. Discover how this proactive practice ensures a seamless user experience.
This blog delves into the necessary steps for configuring various notification options for events in SAP Cloud ALM, specifically tailored for the Health Monitoring use case. To illustrate the process, we will utilize a Cloud Service Integration Suite as an example.
Reference(s):
If you haven't set up connectivity for your landscape in Cloud ALM, please refer to the guide available in our Expert Portal. The guide introduces every step necessary for successfully establishing the connection.
Prerequisites:
Step 1: Ensure that you have a service (Cloud Service) or a system (On-Premise System) connected to Cloud ALM, and that it is also configured for monitoring in the Health Monitoring use case. The data exchange must be established to enable the transfer of data to Cloud ALM.
Step 2: Add the necessary roles to your user or the responsible end-user.
- Navigate to the User Management App within the Administration section.
- Next, click on the user symbol, and proceed to locate and select either yourself or the end user. If you don't exist in the system, add yourself.
- Choose the responsible name who will create the alerts. You will be directed to the Role Collection. Click on the top-right button labeled "EDIT" to modify the roles.
- Add the following roles based on your job persona:
Health Monitoring Viewer | Health Monitoring Administrator
Step 3: Add your email to the Recipient Management on SAP Cloud ALM.
Navigate to the Notification Management Use Case within SAP Cloud ALM for Operations. Click on the "+" icon and enter all the email addresses to which the event should send email notifications. After adding the emails, you will receive an activation link to verify your identity. Once you click the link, your status will change to "Verified."
When you reach the next page, sign in using the user credentials, either yours or those of the end user intended for inclusion in the email notification for the event.
Entering the email address and saving it is required. Take note that the user undergoes a 6-month validation, which needs extension after the expiration date. The creation of an event with email notification is not possible without a valid validation.
SAP Cloud ALM Process:
Navigate to the Health Monitoring Use Case on your SAP Cloud ALM tenant. (Use Cases are the respective tiles displayed in the screenshot.)
Open the configuration panel located in the top right corner and choose your service or system by clicking on it. Ensure that the data collection is activated, so you can monitor the data transmission to Cloud ALM.
- Green indicates successful data collection
- yellow signifies inactive data collection
- Red denotes that the system or service has not sent new data yet (refer to the System/Service Configuration and follow the guide for resolution).
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Side Information:
When referring to "Services," we are discussing cloud products or services, such as the Integration Suite.
On the other hand, when mentioning "Systems," we are addressing on-premise systems, for example, an SAP S/4HANA System.
A new smaller window will open. Click on the top right -> Events.
Note! -> The events are predefined and triggered based on the metric configuration of the Service
Now, you are almost finished. On the Events page, you will find all the options related to your service/system. Note that the event list may change depending on the service/system, as it adapts to the available metrics. Additionally, you can see which events have already been addressed and which notifications are active (checkmarks in the respective fields).
Choose a predefined event on the right side to edit the event:
We have 5 options to choose from (all can be enabled):
Option 1: Create an alert. When the event is triggered, an alert is generated and displayed in the alert inbox. Each use case has its own alert inbox.
Option 2: We can select one or more end users to receive an email notification. Click on the + symbol to add the end user.
Option 3: Create an operation flow to automatically resolve the event, for example, if the error is already known.
We have three options to choose from:
Option 4: Create a ticket in a ticketing system. The ticketing system must be integrated beforehand, for example, ServiceNow, Jira, or any external ticket system.
Option 5: Send a chat notification for example through Microsoft Teams where all members are notified about an event.
At the end, click on the "Save" button in the bottom right corner to save the event. While it is also possible to create an event in the "Event Processing Intelligent" use case for Health Monitoring but 99% of customers prefer and are recommended to configure events directly within the respective use case.
Conclusion:
We have learned how to assign roles to a user, add the user to email notifications, enable data collection in the Health Monitoring use case, select and understand events, and choose their respective settings: Alert, Email Notification, Start Operation Automation, Ticket Creation and Chat Notification.
This blog has been beneficial in guiding you through the process of setting up Events for SAP Cloud ALM Health Monitoring. Your feedback in the comments is highly appreciated. Thanks for reading!
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