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Universe Designer - Launch Issue

Rathish_S3
Participant
‎2023 Nov 14 3:24 PM
0 Kudos
231
Universe Designer- Launch Issue

 

Symptom

  • Cannot log in to Universe Designer

  • Error when logging into Designer.

  • Error: Internal error: "Open Session: Unexpected error"


Reproducing the Issue

  • Launch universe designer

  • Enter user credentials.


Environment

  • SAP BusinessObjects Business Intelligence platform 4. x

  • Universe Designer XI 4. x


Cause

  • The user login information files have become corrupted.


Steps

BusinessObjects Enterprise XI R3

  1. Find the lsi folder: %Documents and Settings\<useraccount>\Application Data\Business
    Objects\Business Objects 12.0\lsi

  2. Delete all the files in that directory.

  3. Refresh the universe designer and launch again.


SAP BusinessObjects Business Intelligence Platform 4. X

  1. Find the LSI folder: %Documents and Settings\<useraccount>\Application Data\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\lsi

  2. Delete all the files in that directory

  3. Refresh the universe designer and launch again.


 

Conclusion: This blog helps you to resolve to universe designer launch issue

Feedback and comments are appreciated Thanks for stopping by, and hope this helps at least a few developers/users out there.,

 

 
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